There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

At United, we offer a competitive compensation package, with benefits including medical, dental, vision, life, accident and disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) plan with employee and company contribution opportunities, and flight privileges.

The salary for this position is $124,735.00 to $169,950.00, dependent on job-related, non-discriminatory factors such as experience, education and skills. This range is based on a full-time schedule.

Bonus eligible: yes

"Salary and benefits information is being included in this job posting in accordance with California, Colorado, Washington, New Jersey, Jersey City, and Washington D.C. state law."

**Position is fully remote: candidate must be located near the DEN HUB location**

Key Responsibilities:

• Responsibility for day to day operational, financial and personnel performance of a portfolio of domestic regional line stations run by third party ground handling companies
• Uses important metrics to provide operational input/feedback and implements actions with internal/external collaborators (CRE, Network Planning, AO Finance, Procurement, Airport Authorities, TSA) to drive continuous improvement and consistent service, i.e., airport branding, administrative processes
• Ensures Service Level Agreements (SLAs) are met and takes corrective action when necessary, including financial penalties, if applicable
• Follows United's Core Values at all times and is a Customer & Employee champion
• Promotes ownership and pride in the United Brand
• Ensures focus on operational performance, brand alignment and customer satisfaction as well as compliance with contract and corporate standards
• Coordinates implementation of new initiatives, resolution of issues and performance improvement initiatives
• Ensures station compliance with United and regulatory requirements
• Continuous review of station performance metrics to find opportunities for improvement
• Provides feedback/support to local stations and/or ground handler local and corporate leadership to improve performance
• Develops ground handling business partner stations to ensure they continuously improve and provide a consistent product
• Monitors Customer Satisfaction (NPS) scores across region and takes appropriate corrective action, as required
• Supports station transitions ensuring United standards are met (safety, branding, customer facing facilities)
• Coordinates training for new vendor management employees or ones that require additional support
• Leads and directs station organization to ensure superior customer service, which includes, mainline, express and flying partners
• Works closely with Vendor Management group on financial and contractual issues that require coordination, follow-through, or oversight
• Coordinates feedback to Network Planning on network changes, providing feedback on schedule impact to performance, facilities and cost

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

What’s needed to succeed (Minimum Qualifications):

• B.S. degree in Aviation, Transportation, Business or relevant experience
• Experience in Airport Operations or operations support
• 5 plus years relevant management experience in Airport Operations environment or equivalent experience
• Experience working with various United and partner organizations to solve problems and gain commitments
• Experience building presentation decks and presenting in front of others
• Experience interpreting and making sure Service Level Agreements (SLAs) are met
• Innovator and problem solver
• Adept at building relationships
• Credibility and respect with peers, subordinates and leaders
• Excellent written and oral communications
• Adapt to metric driven culture
• Critical thinking
• Ability to effectively communicate across all levels of the organization
• Excellent presentation skills
• Strong business insight
• Must live near the DEN HUB location
• Willingness to travel up to 80% domestically
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Advanced degree, such as MBA
• Lean Six Sigma Certification

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.