NHS
Senior Service Administrator
This job is now closed
Job Description
- Req#: H9130-25-0287?language=en&page=823&sort=publicationDateDesc
- Customer/Patient-facing service experience
- Experience in an administrative role
- Working knowledge of filing/data systems, including records management
- Staff supervisor experience
- Ability to work without direct supervision
- RTT and patient pathway management
- NHS Experience - knowledge of NHS patient information systems
- Communicate effectively when dealing with difficult situations/conversations
- Ability to work independently as well as part of a multi-disciplinary team
- Customer/Patient-facing service experience
- Experience in an administrative role
- Working knowledge of filing/data systems, including records management
- Staff supervisor experience
- Ability to work without direct supervision
- RTT and patient pathway management
- NHS Experience - knowledge of NHS patient information systems
- Communicate effectively when dealing with difficult situations/conversations
- Ability to work independently as well as part of a multi-disciplinary team
Job summary
An exciting opportunity has arisen for a friendly and experienced individual to join the Administration team within Wales Fertility Institute.
WFI is an NHS facility, managed by Swansea Bay University Health Board, that offers a full range of assisted reproduction treatments and the highest standard of care for individuals and couples across South and Mid Wales. Our services are primarily based at Neath Port Talbot Hospital, with Andrology services based at Singleton Hospital, Swansea, and the University Hospital of Wales, Cardiff. Our team of highly qualified professionals includes consultants, embryologists, nurses, laboratory, counsellingand administration staff.
We are looking for an enthusiastic and well-motivated individual who has excellent communication, organisational and interpersonal skills, with the ability to work as part of a team and on your own initiative.
The post holder will be responsible for the effective co-ordination and administration of the fee-paying service and income generation schemes of the service, including the cryopreservation service.
The post holder will oversee the patient pathway for fee-paying patients, ensuring appointments are booked in a timely manner and payments are processed efficiently.
The post holder will work independently and unsupervised, using their initiative to ensure the effective prioritisation of work to meet competing demands and to ensure timely payments of services planned through the fee-paying service.
Main duties of the job
Maintain detailed records of patients attending fee paying service.
Dealing with patient queries regarding fee-paying services and cryo-preservation of embryos and gametes, which may include anxious patients and relatives.
Work collaboratively with the Accounts/Debtors teams to ensure invoices are processed in a timely manner.
Oversee stationery and stock orders and process payments via the Oracle Procurement system.
Assist with the analysis, collation and provision of activity data as requested by the Service Manager.
Act as a supportive and adaptable team member, assisting with the work of other administrators, to include providing annual leave/sickness cover for colleagues as and when required.
About us
We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.
There are also apprenticeships, work placementsand volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.
Date posted
08 April 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£26,928 to £29,551 a year per annum, pro rata
Contract
Secondment
Working pattern
Part-time, Flexible working
Reference number
130-AC039-0425
Job locations
Neath Port Talbot Hospital
Baglan Way
Port Talbot
SA12 7BX
Job descriptionJob description
Job responsibilities
Please see the attached job description and person specification for an outline of the job requirements. This is available for you bilingually, in English and Welsh.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome
Job responsibilities
Please see the attached job description and person specification for an outline of the job requirements. This is available for you bilingually, in English and Welsh.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome
Person SpecificationPerson Specification
Administrative
Essential
Desirable
Pathway Management
Essential
Desirable
Communication
Essential
Desirable
Administrative
Essential
Desirable
Pathway Management
Essential
Desirable
Communication
Essential
Desirable
Additional informationDisclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Swansea Bay University Health Board
Address
Neath Port Talbot Hospital
Baglan Way
Port Talbot
SA12 7BX
Employer's website
Employer details
Employer name
Swansea Bay University Health Board
Address
Neath Port Talbot Hospital
Baglan Way
Port Talbot
SA12 7BX
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.