Design, develop, and implement high-reliability tools, systems, and services by applying a software engineering mindset to system administration matters. Deliver insights from massive scale data in real-time, bring fresh ideas, demonstrate a unique and informed viewpoint, and collaborate with cross-functional teams to develop real-world solutions and positive user experiences at every interaction.

Improve reliability, quality, and time-to-market of our suite of software solutions, through effective hosting, monitoring, operations, and automation

Develop proprietary tools to improve system reliability and mitigate weaknesses in incident management or software delivery

Troubleshoot and fix issues related to support escalation, and utilize knowledge of critical issues to route support escalation issues to the appropriate teams

Add automation for improved collaborative response in real-time, update documentation, runbook tools, and modules to prepare teams for incidents

Optimize the software development life cycle to boost service reliability, based on post-incident reviews

Support system cost modeling for all hosted systems

Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve

Drive primary operational support and engineering for multiple large, distributed software applications

Develop guidelines and detailed plans for automated systems delivery maintaining system and data security

Conduct impact analysis regarding enterprise-wide technology

Perform capacity monitoring with various monitoring tools (Splunk, Dynatrace, etc.) and make recommendations leading to the integration new tools to give visibility to required components

Gather and analyze metrics from both operating systems and applications to assist in performance tuning, fault finding, and corrective action planning

Support system integration, software, and hardware at enterprise level for optimum performance

Partner with development teams to improve services through rigorous automated testing and release procedures

Contribute to system architecture planning, and policies and procedures surrounding enterprise-wide technology

Participate and lead system design consulting, platform management, and capacity planning

Remain current on new technologies; introduce applicable technology in alignment with VSP goals and for creative solutions

Job Specifications

Typically has the following skills or abilities:

Bachelor’s Degree in Computer Science or related field and/or equivalent experience

6+ years of related experience and ability to perform job role independently

Experience with both Windows and Linux, as well as containerization software products

Proficient with continuous integration and continuous delivery

Experience with automation and orchestration using Chef, Puppet, Ansible, and containers

Coding experience beyond simple scripts and knowledge of application architecture

Ability to program (structured and OO) with one or more high-level languages, such as Python, Java, C/C++/C#, Ruby, and JavaScript

Experience with distributed storage technologies like NFS, HDFS, Ceph, and S3 as well as dynamic resource management frameworks (OpenShift, Kubernetes, Yarn)

A proactive approach to spotting problems, areas for improvement, and identifying performance bottlenecks, leading to problem and root cause analysis and risk mitigation

Capacity monitoring and performance planning experience with cloud solutions like AWS using applications such as Dynatrace, New Relic, App Dynamic

Meet/exceed organization's best practices, expectations, and standards while being security-focused (DevSecOps)

• Experience with both Windows and Linux, as well as containerization software products.
• Automation and orchestration using Chef, Puppet, Ansible and containers.
• Coding experience beyond simple scripts and knowledge of application architecture.
• Ability to program (structured and OO) with one or more high level languages, such as Python, Java, C/C++/C#, Ruby, and JavaScript.
• Experience with distributed storage technologies like NFS, HDFS, Ceph, S3 as well as dynamic resource management frameworks (OpenShift, Kubernetes, Yarn).
• Databases: Amazon RDS, Microsoft SQL Server, MySQL, DB2.
• A proactive approach to spotting problems, areas for improvement, and identifying performance bottlenecks, leading to problem and root cause analysis and risk mitigation.
• Perform capacity monitoring with various monitoring tools (Splunk/VictorOps, Dynatrace, etc.) and make recommendations leading to the integration new tools to give visibility to required components.
• Meet/exceed organizations best practices, expectations, and standards while being security focused (DevSecOps).

#LI-REMOTE

#LI-EYEFINITY

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here .

Salary Ranges: $90,000.00 - $154,000.00

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