Employer Industry: Digital Technology Services

Why consider this job opportunity:
- Salary up to $70 per hour
- Opportunity for career advancement and growth within the organization
- Work with cutting-edge technologies in a rapidly growing industry
- Collaborate with top-tier professionals in a supportive and innovative environment
- Chance to make a significant impact on the migration of contact center solutions in a major healthcare organization

What to Expect (Job Responsibilities):
- Design and architect AWS Connect-based contact center solutions with a focus on scalability, security, and compliance
- Define migration strategies from AVAYA to AWS Connect, ensuring minimal service disruption
- Collaborate with security teams to implement authentication mechanisms and ensure compliance with relevant regulations
- Optimize the AWS Connect ecosystem to support enterprise-level operations and omnichannel engagement
- Establish governance frameworks to standardize deployments across regions and business units

What is Required (Qualifications):
- 10+ years in IT architecture with at least 5 years designing cloud-based contact center solutions
- Deep expertise in AWS services, particularly Amazon Connect, Lambda, S3, Kinesis, DynamoDB, and Lex
- Strong understanding of AVAYA contact centers, SIP trunking, call routing, and voice analytics
- Familiarity with healthcare industry regulations (HIPAA, HITRUST) and security frameworks
- Experience working in agile and DevOps environments

How to Stand Out (Preferred Qualifications):
- AWS certifications (e.g., AWS Certified Solutions Architect – Professional, AWS Certified Security – Specialty)
- Experience with CTI (Computer Telephony Integration) and integrating AWS Connect with CRM and authentication services

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