Toulouse, France

LeoLabs Inc – Customer Success /

Full Time, Remote

/ Remote

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About Us

LeoLabs is the world’s leading commercial provider of low Earth orbit (LEO) mapping and Space Domain Awareness (SDA) services. LeoLabs was founded in 2016 as a venture-funded spinout of Silicon Valley research pioneer, SRI International, by scientists and space industry veterans committed to securing Low Earth Orbit (LEO). LeoLabs is built on 30+ years of R&D in radar systems and satellite tracking algorithms. The team is rapidly expanding its global radar network and data services platform to help satellite operators deploy their services safely and to empower governmental space agencies with detailed visibility into the LEO ecosystem. As commercial space ventures and newly-formed space agencies from every corner of the globe compete for their place in the second space race, LeoLabs is here to address a new generation of risks and opportunities to preserve LEO for future generations.

The Opportunity

You will join our growing Global Sales and Services Team to provide technical analyses and support to our growing customer base in France and European. You will enjoy a fun and flexible work environment and exceptional benefits while providing insight on the LEO regime to some of the newest space companies and government organizations in the world. You will also be tasked to provide these customers with training on our products and industry best practices. To this end, you will work with our SDA solution architects, engineering team, and product management team to implement customer requests, inform the development of new products and features, and develop engaging training materials.

Your responsibilities on the team may include:

• Daily interactions with government teams, contractors, and commercial customers

• Developing training materials and hosting training sessions with French government teams

• Using the LeoLabs platform to analyze satellite operations and events in Low Earth Orbit (LEO)

• Supporting launch tracking and customer interaction and product delivery

• Implementing scripts to interact with the LeoLabs API to monitor and report on interesting events in LEO

• Participate in training sessions and demonstrations to introduce government clients and other contractors to LeoLabs web-based platform and API services

• Responding to customer requests for technical analyses and minor modifications

• Working with an SDA solution architect to refine customer needs into concrete ideas for future features and products

Qualifications

• B.S. in Astrodynamics, Aerospace, Physics, or another technical field

• 3+ years industry experience or graduate degree in one or more of the following subjects: space situational awareness, astrodynamics, space mission analysis and design, space systems engineering, spacecraft operations

• Familiarity with using scripting languages to solve engineering problems (e.g., Python, MATLAB, Julia, R)

• Able to provide technical training, analysis, and advice to customers in French

• Willingness to work in an environment where English is the primary working language

• The ability to thrive in the dynamic environment that comes with being part of an innovative American startup. That means being self-motivated, flexible, and willing to jump in and do whatever it takes to be successful.

Preferred qualifications

• Experience conducting software training sessions and demonstrating software products

• Proficiency with software development, particularly using RESTful interfaces

Within 1 month, you’ll:

• Complete our onboarding program designed to get you up to speed on our business, vision and team

• Be familiar with the Sales and Field Application team and how the team fits into LeoLabs broader organization

• Meet customers, partners, and other stakeholders in France

• Ramp up on LeoLabs technology stack

Within 3 months, you’ll:

• Be fully up-to-speed on the LeoLabs system architecture

• Give training sessions based on existing materials

• Based on customer feedback, begin developing new training units

• Begin developing scripts to respond to customer requests for data, analysis, and visualization

Within 6 months, you’ll:

• Be responsible for providing customers with timely response to operational requests and questions

• Use the LeoLabs platform to monitor any on-orbit events and report to French stakeholders

• Participate in operational exercises alongside other SDA analysts in the Asia Pacific region

• Have developed, delivered, and revised several new training units

• Support SDA solutions architect on defining customer requirements for new product features and preparing proposals

Within 12 months, you’ll:

• Be supporting the onboarding of newer team members

• Be participating in the definition and planning for future LeoLabs projects

• Be an expert recognized amongst French stakeholders on LeoLabs services and SSA operations

ITAR REQUIREMENTS

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be eligible to obtain the required authorizations from the U.S. Department of State. More information regarding ITAR can be found at DDTC’s website here .

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