About Us:

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit www.ltimindtree.com

Job Title: Senior Specialist - Cloud & Infra Management

Work Location: Redmond, WA (Hyrid Working)

Max Salary: $120K

Job Description

END USER COMPUTING : Windows 11, Intune, O365, AirWatch

Must Skill sets – Windows 11, Intune, O365, AirWatch, Windows Client OS Patching, SCCM, Ivanti, Active Directory-LAPS, Deskside Support.

Roles & Responsibilities:

• Study, plan, propose, coordinate and implement End User Computing projects for support, migration and upgrade considering capacity/resource planning for mission critical infra application environment.
• Research and lead the design of modern end user computing solutions
• Define and promote end user technology standards for hardware, OS, core applications, and peripherals
• Evaluate, establish, integrate and maintain end user technology applications used to manage desktops, laptops, virtual desktops, virtual applications and mobile devices
• Lead complex troubleshooting efforts and root cause analysis
• Proactively automate, streamline and simplify engineering processes and routine tasks
• Oversee the updating and creation of system documentation for engineering, operations, and support teams
• Lead and plan multiple cross company projects and initiatives that impact the end user computing solutions and experiences
• Operate under minimal direction and sometimes leads others
• Lead transition of operational tasks to managed service provider and act as an ongoing resource
• Provide guidance to other members of the team
• Provide expert technical advice to peers and leadership
• Participate in the on-call rotation
• Maintain a regular and predictable work schedule and coordinating with leadership/peer teams.
• Related certifications preferable.
• Focus towards service improvement and process automation.
• ITIL Knowledge – Problem Management and Change Management.
• Provide Level- 24/7 support and troubleshooting to resolve issues within SLA.

DESIRED QUALIFICATIONS / KNOWLEDGE / SKILLS / ABILITIES

• Master’s Degree in Business Administration, Computer Science, Information Systems Management (or other related technology degree) or equivalent field experience
• Expert knowledge on current and emerging end user computing solutions, platforms, technologies, and industry/business best practices and trends
• Professional-level certification on at least one EMM platform (i.e. Microsoft Intune, AirWatch, Avalanche, etc.) and a broad understanding of design and configuration best practices.
• Advanced experience / knowledge enabling end user technologies in the cloud
• Expert knowledge on Microsoft 365 enablement and services
• ITIL v3 training or equivalent hands-on experience

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, colour, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Safe return to office: In order to comply with LTIMindtree’ s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree’s COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree’s applicable processes.