Who We Are:

CompTIA is a leading voice and advocate for the $5 trillion global information technology ecosystem; and the estimated 75 million industry and tech professionals who design, implement, manage, and safeguard the technology that powers the world's economy.

Through education, training, certifications, philanthropy and market research, CompTIA promotes industry growth; the development of a highly skilled workforce and a commitment to creating an environment where innovation happens, and the opportunities and benefits made possible through technology are available to all.

Summary:

This role is responsible for managing the development process of high-quality learning products; project management; training and management of Subject Matter Expert (SME) workflows; management of all content assets for assigned projects; and contributing to on-time delivery of products.

Essential Duties and Responsibilities:

• Support the day-to-day development of content assets (including but not limited to narrative text, labs, simulations, assessments, interactive activities, and videos) for given projects
• Train and manage subject matter experts and other third-party contributors in the creation of content assets
• Ensure on-time delivery of all content assets needed for assigned learning products
• Work with the Content Development team on the course design process that defines the user stories, audience needs, and technical learning outcomes
• Ensure content assets are authored consistently according to CompTIA guidelines, publishing processes, and best practice workflows for product delivery
• Carefully manage, categorize, and tag assets with appropriate metadata
• Evaluate content support tickets, make appropriate changes, and assist with live product updates to support the continued quality and technical accuracy of content assets
• Proofread, edit, and perform quality control reviews of learning content
• Assist with loading assets into the learning platform, including performing QA to ensure all assets are functioning properly
• Perform common administrative tasks, such as processing invoices and drafting contracts
• Enforce style guidelines for all content asset types, including standard rules for grammar, spelling, punctuation, consistency, style, and clarity
• Assist with regular content maintenance and updates.

Key Performance Metrics:

• Ensure content meets quality standards and is the appropriate scope for the desired audience
• Implement initiatives that reduce development time
• Deliver course content on time and within budget

Skills and Qualifications:

• Project Management experience in IT, publishing, or related field (Developing)
• Comfortable participating in and leading virtual meetings with third-party vendors or individual contributors
• Knowledge of best practice learning and development methods
• Familiarity with the basics of instructional design
• Attention to Detail
• Collaborating with Others
• Familiarity with software platforms including Content Management Systems (CMS) and learning delivery platforms
• An excitement for learning new things and growing your skill set
• Experience working with and managing contributors for on-time delivery and quality control
• Proven experience managing deadlines
• Passion for education and learning

Education and/or Experience:

• Degree preferred but not required for the role
• 3+ years of direct experience in related field

Why Join Us:

We're a team of driven, creative problem-solvers who are passionate about empowering people to realize their full potential. We foster a collaborative and inclusive culture where ideas are welcomed, growth is encouraged, and success is celebrated. We're not just looking for employees, we're looking for partners who share our vision and are eager to contribute to our purpose. If you're ready to unlock your potential and reach new heights, join us today.

Our team works hard and we recognize the importance of taking care of our own. We offer our employees a comprehensive suite of benefit offerings including:

• Health, Dental, and Vision Insurance & FSA/HSA Plans
• Unlimited PTO & 15 Paid Holidays
• Performance bonus up to 10% of base salary
• Flexible Schedules & Summer Hours
• 12 weeks of Paid Parental Leave
• Sponsored Costco or Sam's Membership
• 401K Retirement Plan with 6% company match
• Spot Bonuses for going above & beyond
• Student Loan Repayment
• Expected salary based on experience and qualifications - $67,000 - $77,000

We prohibit discrimination based on race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status.

Other details

• Pay Type Salary
• Travel Required No
• Travel % 0
• Telecommute % 100

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