Employer Industry: Medical Devices

Why Consider this Job Opportunity:
- Salary up to $40.00 per hour
- Eligible for bonus/incentive pay
- Comprehensive benefits package including paid time off, medical/dental/vision insurance, and 401(k)
- Remote work arrangement available
- Opportunity for career growth and development within the organization
- Supportive and inclusive work environment

What to Expect (Job Responsibilities):
- Provide advanced commercial knowledge and experience to internal and external customers
- Field customer calls and resolve hardware, software, assay, and training-related issues
- Utilize remote diagnostics to monitor instruments and proactively address potential issues
- Collect and analyze data, classify complaints according to FDA requirements, and document customer interactions
- Triage general, moderate, and complex inquiries across all Beckman Coulter functions

What is Required (Qualifications):
- Associate, vocational, or equivalent degree in relevant disciplines OR military education and 5+ years of industry-related experience
- 3+ years of industry-related experience
- Ability to clearly articulate and provide direction over the phone

How to Stand Out (Preferred Qualifications):
- Previous experience in CRM Platforms
- Medical technology call center, or experience in a medical laboratory
- Experience in a Customer Service environment

#MedicalDevices #TechnicalSupport #RemoteWork #CareerGrowth #CompetitivePay

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