Employer Industry: Audio Entertainment

Why consider this job opportunity:
- Salary up to $166,050
- Opportunity for career advancement and growth within the organization
- Work within a collaborative team of experts in a leading audio entertainment company
- Chance to innovate using cutting-edge technologies like generative AI and omnichannel solutions
- Inclusive and supportive work environment that values diversity and respect

What to Expect (Job Responsibilities):
- Collaborate with Salesforce developers and cross-functional teams to design scalable Service Cloud solutions
- Manage the end-to-end development and maintenance of Salesforce Service Cloud, including configuration and integrations
- Implement best practices for CI/CD to enhance deployment processes
- Design solutions utilizing omnichannel contact center tools for improved customer engagement
- Stay updated on Salesforce trends, recommending innovative enhancements to customer service capabilities

What is Required (Qualifications):
- Bachelor's degree in Computer Science, Engineering, or a related field
- 5-8+ years of experience in Salesforce platform development and administration, specifically in Service Cloud
- Strong proficiency in Salesforce configuration, customization, and development languages such as Apex and JavaScript
- Experience with integrating internal services and APIs from Salesforce
- Excellent communication and interpersonal skills for effective collaboration with stakeholders

How to Stand Out (Preferred Qualifications):
- Salesforce Certified Platform Developer, Salesforce Certified Administrator, or Salesforce Certified Architect
- Familiarity with agile project management processes and related tools (e.g., Atlassian)
- Advanced troubleshooting skills using tools like Postman and VStudio
- Knowledge of CI/CD principles and experience with tools such as GitHub Actions or Copado
- Experience with omnichannel contact center solutions like AWS Connect

#AudioEntertainment #Salesforce #CareerOpportunity #InnovativeTechnology #DiversityAndInclusion

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