Employer Industry: Audio Entertainment

Why consider this job opportunity:
- Salary up to $165,000
- Potential eligibility for discretionary short-term and long-term incentives
- Opportunity to work with cutting-edge technologies, including generative AI and omnichannel solutions
- Collaborative environment with a team of world-class Salesforce developers and cross-functional teams
- Chance to contribute to innovative customer service enhancements in a leading audio entertainment company
- Commitment to a respectful and professional workplace culture

What to Expect (Job Responsibilities):
- Collaborate with Salesforce developers and administrators to translate business requirements into scalable Salesforce Service Cloud solutions
- Drive the end-to-end development and maintenance of Salesforce Service Cloud, including configuration and integrations
- Design and develop solutions that utilize omnichannel contact center tools for enhanced customer engagement
- Implement generative AI technologies and chatbot solutions to optimize customer interactions
- Stay updated on Salesforce releases and industry trends to recommend innovative solutions for customer service capabilities

What is Required (Qualifications):
- Bachelor's degree in Computer Science, Engineering, or a related field
- 5-8+ years of experience in Salesforce platform development and administration, focusing on Service Cloud implementations
- Strong proficiency in Salesforce configuration and customization, including development languages such as Apex and JavaScript
- Experience with integrations to internal services and APIs from Salesforce
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels

How to Stand Out (Preferred Qualifications):
- Salesforce Certified Platform Developer, Salesforce Certified Administrator, or Salesforce Certified Architect
- Experience with CI/CD principles and related tools (e.g., GitHub Actions, Copado)
- Familiarity with agile project management processes and tooling (Atlassian, etc.)
- Advanced troubleshooting capabilities using internal and external tools (e.g., Postman, logging, VStudio)

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