Employer Industry: IT and Cybersecurity Services

Why consider this job opportunity:
- Opportunity for performance-based profit sharing and competitive pay
- Comprehensive benefits package including medical, dental, and vision insurance
- 401K and retirement benefits to support your financial future
- Professional growth opportunities with real-world experience and mentorship
- Flexible remote work arrangement allowing work from anywhere in the U.S.
- Engaging, high-energy work environment focused on collaboration and innovation

What to Expect (Job Responsibilities):
- Serve as the first point of contact for inbound client calls, ensuring an exceptional experience
- Lead daily team meetings to align priorities and enhance team performance
- Monitor service metrics including tickets, sales, and phone performance for efficiency
- Provide expert assistance to clients through calls, chats, and remote support sessions
- Manage administrative tasks such as scheduling, ticket coordination, and lead tracking

What is Required (Qualifications):
- 3-5+ years of experience in tech support and troubleshooting
- 3-5+ years of experience in customer service and sales
- 3-5+ years of leadership and team management experience
- Strong ability to troubleshoot software and hardware issues
- Exceptional phone etiquette and written communication skills

How to Stand Out (Preferred Qualifications):
- 5-7+ years of experience in a Managed Service Provider (MSP) or Managed Security Service Provider (MSSP) environment
- Typing speed of 60+ words per minute
- IT certifications such as CompTIA, Microsoft, or Cisco
- AS/BS degree in a related field

#ITSupport #Cybersecurity #RemoteWork #CareerGrowth #CustomerExperience

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