Title: Senior Telephony Specialist

Location: Williamstown, NJ – (Remote)

Exempt Status: Exempt

Job Summary: The primary responsibility is to provide Administration of Avaya phone system (software, hardware, diagnostics, programming, and upgrades). Maintain and support the organizations telephony needs for our four U.S. Based 7/24 call centers.

Essential Functions: Fundamentals of the job and required of all incumbents

• Perform add, moves, and changes to the Avaya G450 Media Gateways, Avaya Call Management System (CMS), Avaya WFO Contact Recorder ACR, QMS, Avaya One X Communicator, Avaya System Manager, Avaya Session Manager, Avaya Aura Messaging, SBC’s and SIP Phones.
• Leading internal/subcontractor teams through the completion of IT initiatives Provide support to the IT team with special projects
• Assist with the migration of telephony and IP from the on boarding of new dealers
• Assist the IT team in responding to all levels of support and special projects
• Provide regular feedback to direct reports regarding all phases of any special projects
• Other duties as assigned, including after hours support and on-call rotation
• Respond to all helpdesk requests in a timely fashion in accordance with company policies regarding helpdesk response times.

Job Qualifications: General Knowledge, Skills, and Abilities (KSA’s) required

• Minimum of 5 years’ experience in an Avaya telecommunication technology support role
• Proficient knowledge in general networking, IP schemes and communications
• Timely responsiveness to requests and concerns.
• Ability to articulate and clarify information.
• Ability to work independently with little supervision
• Ability and willingness to travel to branch locations as needed
• Ability to lift 50lbs

We are proud to offer equal employment opportunities (EEO) to all regardless of race, gender, ethnicity, disability, or veteran status. We maintain a drug-free workplace.