JOB SUMMARY - This role will be on-site full-time at our Franklin, TN headquarters

The SVP of Shared Business Operations (SBO) will lead our relatively new shared services function. Reporting to our President and Chief Financial Officer, this role is accountable for setting the strategic direction and building / developing a world class service organization that delivers increasing value to the organization through an integrated shared services environment. This role will play a crucial role as part of the Executive Steering Committee to ensure that resources are aligned to support the overall strategic direction of the organization and to strengthen the organizational functioning, thereby enabling excellent programming and growth.

This position provides executive leadership over establishing and operating critical support functions in a Shared Service Environment. These functions can include and are not limited to Finance, Supply Chain Management, Contact Center, HR, etc. This role brings together the critical strategic and administrative support activities under one leader with the intention of enhancing operational effectiveness, efficiency, transparency, and the overall service experience of those interacting with the function. This leader will drive a mindset of continuous improvement and customer service to support the ease of the experience and operational effectiveness.

The ideal candidate will focus on stabilizing and optimizing this new shared services organization that optimizes these services across the enterprise through automation, digital enablement, end-to-end process simplification, sourcing strategies, and customer aligned service management. The scope of this role includes large program implementation & change, operations & financial management, compliance, service management and staff development. To achieve objectives, the incumbent plays a key role in managing and influencing relationships with senior-level executives and other management staff, including hospital CFOs, Controllers, Human Resources leaders, Clinical leaders, and partners with other Operations Executives. This role will have financial accountability and be responsible for maintaining and ultimately exceeding customer, stakeholder, and employee satisfaction expectations and operational performance. This position consistently supports compliance and the organization's Code of Conduct by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting noncompliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensor requirements (if applicable).

Key Job Responsibilities:

• Work with the company Officers, Vice Presidents and Directors to lead and manage the organization through a significant strategic and organizational change.
• Provide visionary leadership and management of the organization’s service functions, to ensure overall performance and achievement of CHS vision strategy, and strategic plan ensuring that our support services enable quality delivery.
• Increase the operational effectiveness and efficiency to help CHS to scale up and down as demand for services
• Set long-term strategic direction for the automation and digitization of the services.
• Anticipate key trends, opportunities and vulnerabilities, and position functional support to ensure that infrastructure and systems are stable, and support the demands of current programs and future growth.
• Contribute to overall strategy, leadership, values, culture, and decision-making through active membership of the Executive Steering Committee.
• Work with our HR team to strengthen and improve employee engagement, talent acquisition and development, as well as leadership development. Help develop, model, and mentor senior leaders to attract and retain talent and staff.
• Improve operational efficiency by developing support services and extending these services to be the shared services center to support systems in finance, human resources, information and digital technology, procurement and supply chain, and compliance and risk.
• Ensure accountability and support functional areas by strengthening organizational dashboards and reports, use of data, analytics, and trends analysis to measure organizational progress and determine the overall health of the organization and to compare key indicators with external leading practices (benchmarking).
• Support the Executive Steering Committee and other fellow Executives or Senior Leaders with insightful input in key organizational decisions.
• Foster a service mindset and ensure cooperation and engagement with other strategic divisions across the organization to ensure a unified strategy across all aspects of operations
• Employ an effective, diplomatic, and influential communication style that works across the organization to gain support and implement positive and successful change initiatives to improve overall processes and systems.
  
  

Basic Qualifications:

Education

• Bachelor’s degree in Business Administration or related field required.
• Master's degree in Business Administration or related field highly preferred

Experience

• Minimum ten (10) years of progressive experience in a leadership role implementing and operating multiple functions within a Shared Services environment.
• Minimum 15 years of increasingly responsible work experience in a combination of Patient access, transfinance, human resources, supply chain, compliance, or information technology disciplines (i.e., experience across several of the functions that this role oversees).
• Experience utilizing process improvement methodologies, automation implementation, and transforming customer experience
• Ability to drive operations and performance in a multi-functional services environment through clear accountabilities and transparent governance
• Ability to set and execute large, transformation-focused programs against defined strategic objectives
• Understanding of the various intersection points between business processes and technology
• Employs effective, diplomatic, and influential communication across various levels of stakeholders
• Experience with post-merger integration projects, strategic program management and / or change management is preferred
• Healthcare experience preferred but not required

Physical Demands:
In order to successfully perform this job, with or without a reasonable accommodation, the following are outlined below:
1. The Employee is required to read, review, prepare and analyze written data and figures, using a PC or similar, and should possess visual acuity.

2. The Employee may be required to occasionally climb, push, stand, walk, reach, grasp, kneel, stoop, and/or perform repetitive motions.

3. The Employee is not substantially exposed to adverse environmental conditions and; therefore, job functions are typically performed under conditions such as those found within general office or administrative work.

LI-RK1

Qualifications

Education

Required

Bachelors

Preferred

Masters

Behaviors

Preferred

Leader : Inspires teammates to follow them

Innovative : Consistently introduces new ideas and demonstrates original thinking

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Dedicated : Devoted to a task or purpose with loyalty or integrity