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Job Description
- Req#: B0168-25-0028?language=en&page=102&sort=publicationDateDesc
- Do you have good IT Skills?
- Do you have good communication skills?
- Do you have experience of working in a patient/public environment in an administrative role?
- NVQ in Customer Service Levels 1 or 2 (or equivalent
- Good general education, to a minimum of GCSE level (or equivalent) with Grade C or above in English and Maths.
- Knowledge and understanding of communication issues of patients and their needs.
- Do you have good IT Skills?
- Do you have good communication skills?
- Do you have experience of working in a patient/public environment in an administrative role?
- NVQ in Customer Service Levels 1 or 2 (or equivalent
- Good general education, to a minimum of GCSE level (or equivalent) with Grade C or above in English and Maths.
- Knowledge and understanding of communication issues of patients and their needs.
Job summary
We are looking for Service Advisors to join our dental team, who will assist with the smooth running of the IUC Contact Centres by delivering an efficient and level of call handling for both patients and healthcare professionals.
As a Service Advisor you will be the first point of contact for calls into NHS 111 for patients that do not require a full assessment.
Who are we?
HUC provides accessible and high quality Integrated Urgent Care services to nearly 4.5 million patients across a range of counties, including Hertfordshire, Cambridgeshire, Bedfordshire, West Essex and the South West of England. HUC is at the forefront of change and innovation in the health sector. We are passionate about patient care, and we have established a strong track record in delivering pioneering services
Main duties of the job
We are looking for:
Good IT Skills
Experience of working under pressure in a busy environment
Attention to detail and accurate data entry
Good verbal communication and interpersonal skills
Ability to be empathetic and a good listener
The skill to manage sensitive and emotional calls from a range of sources
If you feel you have the drive and required skillsets for this opportunity, we look forward to receiving your application. This is a home working role after initial on-site training.
About us
Join the HUC Family and Enjoy Exceptional Benefits That Truly Make a Difference!
?Exclusive Discounts:Unlock amazing savings on shopping, travel, and entertainment through our Discount Hub, Blue Light Card, Tickets for Good, and more. From everyday essentials to special experiences, we've got your wallet covered!
?NHS Pension Scheme:Secure your future with the NHS Pension, offering peace of mind and valuable long-term financial benefits for all our staff.
?Wellbeing Support:Your health matters! Enjoy access to counselling services, personalised health plans, calming meditation guides, energising fitness routines, and delicious recipes to keep you thriving every day.
?Recognition and Rewards:Your hard work won't go unnoticed! Celebrate your achievements with peer shout-outs, special awards, and exclusive event vouchers that show how much we appreciate you.
?Financial Perks:Take the stress out of money matters with free financial advice, a healthcare cash plan to cover everyday expenses, and smart savings options through our Credit Union.
?Career Growth:Build the future you deserve with our My Academy training programs, exciting internal vacancies, and regular updates to keep you in the loop with HUC news and opportunities.
?Office Comforts: Stay refreshed with unlimited tea and coffee, enjoy the ease of free parking, and recharge in our dedicated relaxation areas. Plus, join in on engaging team events that make every workday more enjoyable!
Date posted
14 February 2025
Pay scheme
Other
Salary
£11.44 to £12.64 an hour £11.44 per hour basic rate
Contract
Permanent
Working pattern
Full-time, Part-time, Home or remote working
Reference number
4265-7012463
Job locations
Within one hour of a HUC site
Taunton, Bedford and Peterborough
TA1 2PX
Job descriptionJob description
Job responsibilities
For a full job description and full person specification, along with more details about our organisation, please see attached documentation.
Job responsibilities
For a full job description and full person specification, along with more details about our organisation, please see attached documentation.
Person SpecificationPerson Specification
Experience
Essential
Education and Qualifications
Essential
Knowledge
Essential
Experience
Essential
Education and Qualifications
Essential
Knowledge
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
HUC
Address
Within one hour of a HUC site
Taunton, Bedford and Peterborough
TA1 2PX
Employer's website
https://hucweb.co.uk/ (Opens in a new tab)
Employer details
Employer name
HUC
Address
Within one hour of a HUC site
Taunton, Bedford and Peterborough
TA1 2PX
Employer's website
https://hucweb.co.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.