Title: Service Area Coordinator
Company: Tampa Electric Company
State and City: Florida - Winter Haven
Shift: 8 Hr. X 5 Days

POSITION CONCEPT
The Service Area Coordinator will provide administrative technical, office and coordination support for Distribution Design work management. Perform activities involving engineering specifications, meter installation, work order/geographical information systems, data and reporting, dispatching tickets, billing set-up and records retention. During storm restoration the SAC is responsible for maintaining the ARCOS system related to the Damage Assessment unit, as well as being the meal coordinator for their respective service area.
Advancement to a higher level within the progression is based on value added to the Company through increased duties, responsibilities, and accomplishments. Advancement is not automatic, i.e. not based solely on time in the job, but will be based on the employee’s performance, qualifications, and the business and/or technical needs of the department.

PRIMARY DUTIES AND RESPONSIBILITIES
Due to the variations in work/jobs at each service area, there may be some slight differences in time allocated to performing each D&R.
Assembles all new engineering work packages, consisting of applicable work requests, engineering drawings and maps, and distributes to the appropriate departments. Processes permit documents as needed and include in the appropriate packages. Work orders may include but are not limited to new service, upgrades, lighting, line clearance, customer complaints, scheduled outages, voltage concerns and line maintenance.
In the work order management system (WorkPro), routinely determines and enters layout information as appropriate for TEC’s service entrance (front, rear, left, right, etc.) for underground residential distribution (URD) services and meters. Using TEC’s geographical information system (GIS), draws proposed URD services and meters, ensuring correct electrical connectivity and owned correctly to their supporting structures. Enters all compatible units (CUs) for materials and labor for each new URD service and meter.
Maintains the central filing system. Serves as the Records Coordinator for the assigned Service Area, following the schedule for records retention and purging.
Provides technical support and expertise related to Microsoft Office Suite (Word, Excel and Power Point), WorkPro and Customer Relationship Management system (CRM); providing support, generating reports and spreadsheets for management use and presentations. Performs various departmental activities related to setting up meetings, maintaining printers and large format plotting machines. Responsible for common areas such as print room and conference rooms for supplies and organizational order.
Assists and provides back-up support to the Senior Service Area Coordinator as needed and during absences, including Dispatch - Drop tickets to distribution service crews to set meters or remove meter in PCAD daily, setting up kWh billing of meter sets by operation service crews and Field Credit, handling of service area inquiries from New Construction Department and walk-in customers and generating PragmaCad (PCad) tickets for distribution and meter work. Performs additional duties as requested.

QUALIFICATIONS
Education
Required: Minimum of a High School Diploma or GED
Preferred: Associate’s Degree from an accredited college/university

Licenses/Certifications
Required: Valid Florida State driver’s license and safe driving record.

Experience
Required: Minimum of 3 years of related administrative or systems experience in a utility, engineering, construction or related operations/customer service environment.
College degree from an accredited institution may be considered in lieu of up to 2 years of the overall related experience
Preferred: Experience working in utility distribution environment and navigating in the company systems such as CRM, WorkPro, PragmaCAD and GIS. TEC customer service experience.

Knowledge/Skills/Abilities (KSA)
Required: Demonstrated, sustained above expected performance with the ability and potential for assuming greater responsibility; Must be able to resolve a variety of somewhat non-routine issues/topics with some independence; Must be able to meet deadlines, possess initiative, adapt to a fast-paced work environment, and handle many tasks at once under minimal supervision; Must reference documentation or manuals/guidelines to resolve issues and have a basic foundational knowledge of processes to provide general assistance; Must have excellent customer service and interpersonal skills. Must be proficient in MS Word, Excel Office Suite, and the Windows operating system, with good computer skills in data entry and word processing, spreadsheet design, data manipulation, graphic material presentation, mainframe downloads and report generation.
Preferred: Knowledge and understanding to read construction prints; TEC’s geographical information system (GIS)

LEADERSHIP COMPETENCIES
Champions Safety, Health and the Environment
Takes Ownership and Acts with Integrity
Drives Business Excellence for Customers
Builds Collaborative Relationships
Develops People and Teams
Cultivates Innovation and Embraces Change
Thinks Strategically and Exercises Sound Judgment

WORKING CONDITIONS
Normal Office Environment with occasional need to enter an operational environment where personal injury protection equipment may be required. (Safety Glasses/Steel Toe Boots/Hard Hat)

PHYSICAL DEMANDS/ REQUIREMENTS
Walking, bending and sitting for long periods; Lifting 20 lbs repeatedly on a daily basis; Driving to other work locations.