• Job Description

  Req#: B0062-25-0011?language=en&page=393&sort=publicationDateDesc

  Job summary

  Job Title: Service Delivery & Resilience GP Administrator Location: South Warwickshire GP Federation HQ (Gainsborough Hall), Practices across South Warwickshire, with occasional remote working. Reporting To: Service Delivery Manager Hours: Part-time, 30 hours per week (Monday Friday), 12 months fixed term Salary: £12.21 per hour

  Main duties of the job

  We are seeking a proactive and organised GP Administrator with excellent communication and multi-tasking abilities to support service delivery and resilience across South Warwickshire GP practices.

  About us

  This role requires a Disclosure and Barring Service (DBS) check due to the nature of the work and the need to safeguard patients.

  This position offers an opportunity to make a meaningful impact in healthcare delivery within a supportive and dynamic team.

  Date posted

  14 April 2025

  Pay scheme

  Other

  Salary

  £12.21 an hour

  Contract

  Fixed term

  Duration

  12 months

  Working pattern

  Part-time

  Reference number

  B0062-25-0011

  Job locations

  Gainsborough Hall

  Russell Street

  Leamington Spa

  Warwickshire

  CV32 5QB

  
  

  Job description

  Job responsibilities

  Key Responsibilities

  The responsibilities of the role include, but are not limited to:

  Patient Interaction:

  Answering practice phone lines, triaging calls, and managing patient queries.

  Greeting and checking in patients, ensuring a welcoming environment.

  Scheduling and confirming appointments.

  Supporting patients and carers by providing information, signposting services, and assisting with care navigation.

  Administrative Support:

  Processing EMIS online proxy forms and registrations for new patients.

  Accurately SNOMED-coding data in EMIS Web.

  Document management, including scanning, coding, and filing.

  Inputting and maintaining accurate patient records.

  Supporting clinical staff with general administrative tasks.

  Coordinating referrals and managing patient flow across services.

  Ensuring adherence to confidentiality, safeguarding, and data protection policies.

  Operational Support:

  Assisting in delivering South Warwickshire GP Federation contracts and services.

  Contributing to improvement projects and multidisciplinary team initiatives.

  Job description

  Job responsibilities

  Key Responsibilities

  The responsibilities of the role include, but are not limited to:

  Patient Interaction:

  Answering practice phone lines, triaging calls, and managing patient queries.

  Greeting and checking in patients, ensuring a welcoming environment.

  Scheduling and confirming appointments.

  Supporting patients and carers by providing information, signposting services, and assisting with care navigation.

  Administrative Support:

  Processing EMIS online proxy forms and registrations for new patients.

  Accurately SNOMED-coding data in EMIS Web.

  Document management, including scanning, coding, and filing.

  Inputting and maintaining accurate patient records.

  Supporting clinical staff with general administrative tasks.

  Coordinating referrals and managing patient flow across services.

  Ensuring adherence to confidentiality, safeguarding, and data protection policies.

  Operational Support:

  Assisting in delivering South Warwickshire GP Federation contracts and services.

  Contributing to improvement projects and multidisciplinary team initiatives.

  Person Specification

  Person Specification

  Desirable

  • Personal Qualities:
  • Polite, confident, and approachable with excellent interpersonal skills.
  • Flexible, adaptable, and cooperative.
  • Able to work both independently and collaboratively within a team.
  • Empathetic, sensitive, and capable of providing person-centred support.
  • ________________________________________
  • Additional Requirements:
  • Flexibility to travel as needed.
  • Understanding of confidentiality, safeguarding, and NHS governance policies.
  • Ability to enhance a positive and progressive working environment.
  • ________________________________________

  Qualifications

  Essential

  • Skills & Abilities:
  • Strong communication skills (written, oral, and electronic).
  • Proficiency in IT systems, including EMIS Web and Docman.
  • Effective time management, with the ability to prioritise and meet deadlines.
  • Strong organisational and analytical skills.
  • Ability to adapt and remain focused in a dynamic NHS environment.
  • Essential:
  • Proven experience in a GP or healthcare setting.
  • Familiarity with the EMIS system and data collection processes.
  • Experience supporting patients, families, and carers.
  • Good general education with strong literacy and numeracy skills.
  • Commitment to personal and professional development.

  Desirable

  • Desirable:
  • Experience working in multidisciplinary teams or on improvement projects.
  • Administrative qualification.

  Person Specification

  Person Specification

  Desirable

  • Personal Qualities:
  • Polite, confident, and approachable with excellent interpersonal skills.
  • Flexible, adaptable, and cooperative.
  • Able to work both independently and collaboratively within a team.
  • Empathetic, sensitive, and capable of providing person-centred support.
  • ________________________________________
  • Additional Requirements:
  • Flexibility to travel as needed.
  • Understanding of confidentiality, safeguarding, and NHS governance policies.
  • Ability to enhance a positive and progressive working environment.
  • ________________________________________

  Qualifications

  Essential

  • Skills & Abilities:
  • Strong communication skills (written, oral, and electronic).
  • Proficiency in IT systems, including EMIS Web and Docman.
  • Effective time management, with the ability to prioritise and meet deadlines.
  • Strong organisational and analytical skills.
  • Ability to adapt and remain focused in a dynamic NHS environment.
  • Essential:
  • Proven experience in a GP or healthcare setting.
  • Familiarity with the EMIS system and data collection processes.
  • Experience supporting patients, families, and carers.
  • Good general education with strong literacy and numeracy skills.
  • Commitment to personal and professional development.

  Desirable

  • Desirable:
  • Experience working in multidisciplinary teams or on improvement projects.
  • Administrative qualification.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  South Warwickshire GP Federation

  Address

  Gainsborough Hall

  Russell Street

  Leamington Spa

  Warwickshire

  CV32 5QB

  
  

  Employer's website

  https://www.southwarwickshiregps.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  South Warwickshire GP Federation

  Address

  Gainsborough Hall

  Russell Street

  Leamington Spa

  Warwickshire

  CV32 5QB

  
  

  Employer's website

  https://www.southwarwickshiregps.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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