We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

What you’ll do:

Group Technology is the engine room, creating and owning platforms that entertain and support. Our technology is out there - it’s the stage for brilliant content and services our customers love.

We are seeking a Service Manager to join our Service Readiness and Assurance team in our Service Operations organisation. You will be the gatekeeper for the live production environment, responsible for ensuring we are fit to operate. Leading the successful delivery of high profile, key events, mitigation of risk as well as the continuous improvement and evolution of our operational service assurance policies across Sky Group.

It is a challenging and rewarding role, and you will need to be self-motivated and resilient.

• Accountability for Service Readiness - Leading the successful transition of new products into the live environment, ensuring we can operate effectively. Thus, encompassing the ownership of the Service Readiness framework, best practise operation across Sky Group.
• Play a key part in owning the Technology Key Event Management framework and operation for Sky Group. Leading operational readiness, risk mitigation, as well as the successful execution of high-profile events across all countries, including major sporting events, high profile content delivery and major world events.
• Driving the Service Management - Operational Assurance best practise principles across our Technology organisation within Sky Group as well as with our Vendors, Partners and Suppliers. This includes agreeing and leading the delivery of Operational OKR’s and KPI’s with a goal of mitigating risk, driving platform reliability and service excellence measures.
• Lead the promotion, measurement, and continuous improvement of Service Readiness & Assurance policies within the team and across Sky Group. Leading the continuous evolution of the ways of working, developing an operating model that promotes collaboration and efficiency, and importantly, using a data driven approach to everything we do in Service Operations.
• Ability to make things happen with a passion for bringing people together and influencing others, sometimes without direct authority. Building collaborative relationships with senior stakeholders acting as a ‘trusted advisor’, aligning on recommendations, providing guidance on feasible solutions, resolving issues, and agreeing delivery strategy, without disrupting delivery.
• Strong skills, motivation, and aptitude to perform in a high profile, complex, fast paced environment, supporting virtual teams, short notice requests, as well as multiple initiatives all at once. An individual that has gravitas and who thrives in challenging situations. A strong communicator and listener who can translate messages and communicate confidently with a diverse group of stakeholders across all levels.

What you’ll bring:

• Knowledge, experience, and a strong track record in a related Operational or IT Service Management position, ideally within a complex, multi-platform environment managing the service lifecycle, and the delivery of service excellence.
• Amazing facilitator skills, able to resolve tensions, improve collaboration and engagement towards shared goals in any situation, at all levels. You will achieve this as a brilliant communicator and listener, who is able to translate messages, simplify and summarise issues in a straightforward and succinct manner
• Flexibility in your appraoach, able to adapt your style and methods, getting the best out of all resources required to successfully deliver. Open and receptive, you are intuitive and able to recognise when things are going off track, making the necessary adjustments or hard decisions to maintain focus and successful delivery.
• Experience implementing industry best practice and methodologies, including ITIL and Agile. Preferably with ITIL 4 qualifications.

Team overview

In Group Service Management - Service Operations we drive service excellence by leading technology operational principles and service protection methods across all countries. We oversee Sky’s readiness for new products and key events, we ensure that all changes happen seamlessly and that we recover quickly from any incidents so that our services are always available. Working closely with the teams in Italy and Germany, we will build our capabilities and bring consistency to our processes across all markets

The rewards

There's one thing people can't stop talking about when it comes to #LifeAtSky : the perks. Here’s a taster:

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

Inclusion & how you'll work

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space

Osterley

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

We'd love to hear from you

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.

But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we’ll back you all the way.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.