About us

KnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America – Ann Taylor, LOFT, Lane Bryant, and Talbots. Individually, our brands are unique and strong. Together, we are powerful.

Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good.

About the role
KnitWell Group is looking for a technical support analyst for a position within the Service Desk team that serves as a single point of contact for all corporate office and store technology issues within KnitWell Group brands. This position reports to the Service Desk Leadership team and is responsible for handling incoming calls and requests from our store and corporate office associates and providing high quality customer service. This person needs to be proficient at multi-tasking and balancing priorities in a fast-paced and dynamic environment.

Current available schedule: Sunday-Thursday 10am-7pm.

The impact you can have

• Provide tier 1 technology support to associates working in our stores and corporate offices.
• Escalate support issues to appropriate technical staff.
• Submit vendor service requests for the Point of Sale (POS) and other break-fix processes.

You’ll bring to the role

• Excellent verbal and written communication skills and ability to handle high call volume.
• Ability to multi-task in a dynamic and fast-paced environment. Previous experience working in a technology support role is preferred.
• Familiarity with POS technologies and support processes.
• Knowledge of Windows operating systems, Microsoft Office, and related client hardware.
• Understanding of network fundamentals and tools used to determine if a device has networking connectivity.
• Ability to troubleshoot and understand the relationship between client and server applications.
• Understanding of mobile device technology, including configuring wireless and Exchange email access on iOS devices.
• Understanding of Active Directory account management, particularly password resets in a multi-domain environment

Benefits at KnitWell Group

• Merchandise discount at our brands: 50% off regular-priced merchandise at Ann Taylor, LOFT, Lane Bryant, Talbots and Haven Well Within (in store and online)
• Support for your individual development plus career mobility within our family of brands
• A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities*
• Medical, dental, vision insurance & 401(K) retirement*
• Employee Assistance Program (EAP)
• Time off – paid time off & holidays*
• The Hourly rate for this role is $19.50*

*Any job offer will consider factors such your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs are subject to employment type and role.

This position works remotely. Occasional travel to a company office may be required.

#LI-AM1

Location:

Corporate ascena – Remote

Position Type:

Regular/Full time

Equal Employment Opportunity

The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all personnel actions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under federal, state, or local law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.