Employer Industry: Healthcare IT Services

Why consider this job opportunity:
- Pay rate of $28.00/hr on W2
- Opportunity for extension beyond the initial 2-3 month work duration
- Flexibility of 80% remote work with a day shift schedule
- Experience working with a diverse range of hospital networks and corporate environments
- Chance to enhance technical skills using Service Desk tools such as ServiceNow
- Engage in continuous process improvement and contribute to a dynamic team

What to Expect (Job Responsibilities):
- Provide front-line, level 1 IT support for users across multiple hospital networks and corporate offices
- Monitor and respond to Service Desk phone, email, and request queues during assigned shifts
- Manage incidents and requests from report to resolution, ensuring customer satisfaction
- Triage requests and escalate issues according to service level agreements (SLAs)
- Participate in special projects and perform additional duties as assigned

What is Required (Qualifications):
- Baccalaureate Degree in a relevant field from an accredited institution, or a Master's Degree in a related field
- One year of experience in a business, government, hospital, educational institution, or non-profit organization
- Familiarity with EDP applications and data processing programs
- Ability to work independently and as part of a fast-moving team
- Typing test required with a minimum of 35 words per minute

How to Stand Out (Preferred Qualifications):
- Experience working in a service desk environment
- Knowledge of IT support processes and customer service best practices
- Familiarity with ServiceNow or similar performance monitoring tools
- Strong problem-solving skills and ability to handle multiple tasks simultaneously
- Experience in the healthcare industry or related fields

#HealthcareIT #ServiceDesk #RemoteWork #CareerOpportunity #ITSupport

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