Employer Industry: Healthcare IT Services

Why consider this job opportunity:
- Pay rate of $28.00/hr on W2
- Opportunity for potential extension beyond the initial 2-3 month contract
- Flexibility of an 80% remote work schedule
- Chance to work with a diverse range of users across multiple hospital networks
- Supportive work environment focused on improving service desk processes
- Opportunity to enhance technical skills with current IT tools and software

What to Expect (Job Responsibilities):
- Serve as front-line, level 1 IT support for the enterprise, including seven hospital networks
- Monitor and respond to Service Desk phone, email, and request queues during assigned shifts
- Manage level 1 and 1½ service incidents and requests from report to resolution
- Provide support for common issues like password resets and software-related inquiries
- Track and prioritize open tickets, ensuring timely resolution per service level agreements (SLA)

What is Required (Qualifications):
- Baccalaureate Degree in a relevant field from an accredited college or university
- One year of experience in business, government, hospital, educational institution, or non-profit organization
- Familiarity with EDP applications and data processing programs
- Typing test required with a minimum of 35 words per minute
- Must have personal IT equipment (PC/laptop, headset, home internet)

How to Stand Out (Preferred Qualifications):
- A Master's Degree in Management, Business Administration, Hospital Administration Management, Public Administration, Accounting, or a relevant field
- Experience with ServiceNow or similar performance monitoring tools
- Previous experience in a fast-paced service desk environment
- Strong problem-solving skills and ability to work independently
- Ability to work various shifts and locations as needed

#HealthcareIT #ServiceDesk #RemoteWork #CareerGrowth #CustomerSupport

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