Employer Industry: Telecommunications Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to work with cutting-edge technology in a fast-paced industry
- Engaging in a role that makes a significant impact on customer satisfaction
- Comprehensive training and development opportunities to enhance technical skills

What to Expect (Job Responsibilities):
- Provide quality, tier one support for all Service Desk supported applications via phone, email, or chat
- Document end-user information and troubleshooting steps using ticketing systems
- Analyze and troubleshoot end-user problems related to Microsoft 365 applications and other software
- Perform account maintenance activities for users within Active Directory and other applications
- Monitor, audit, and maintain user records and Service Desk documentation

What is Required (Qualifications):
- High School diploma or equivalent
- Minimum of two (2) years of experience supporting onsite and mobile users with hardware and software applications
- At least one (1) year of Tier I experience as a Service Desk Specialist, Desktop Technician, or in a relevant working environment
- Strong verbal, written, and telephone communication skills
- Demonstrated ability to handle irate users in a professional and respectful manner

How to Stand Out (Preferred Qualifications):
- Associate degree in information technology/systems, computer science, or a related area
- Relevant certifications such as A+, Net+, MCP, MCSA, MCSE, or ITIL
- Telecommunications experience
- Ability to type 35 words or more per minute

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