GENERAL JOB DESCRIPTION

The dispatcher will be responsible for handling inbound and outbound calls & scheduling for roadside wrecking/towing services.

DUTIES & RESPONSIBILITIES

• Receive Emergency and non-emergency phone calls and record applications information
• Enter data in the computer system and maintain logs and records of calls, activities, and other information
• Prioritize calls according to urgency and importance
• Understanding and providing an appropriate estimated time of arrivals
• Effectively determine which driver/operator and truck best fit the service requirements
• Monitor the route and location of drivers to coordinate and prioritize their schedule
• Communicate with drivers all pertinent information to complete the call
• Initiate activities to stay busy and productive during downtime
• Ability to stay calm under pressure
• Fast, accurate typing with experience in data entry
• Billing for auto clubs (AAA/Agero/Gelco and other parties)

EDUCATION & TRAINING

• High school diploma or GED required; post-secondary education or coursework desired

KNOWLEDGE & EXPERIENCE

• Dispatching experience and knowledge is preferred

SKILLS & ABILITIES

• Valid driver’s license with a clean driving record
• Maintain regular, consistent, and professional attendance, punctuality, and personal appearance
• Computer experience and competency required
• Have a clear and friendly phone voice
• Advanced customer service and communication skills
• Capable of working in a fast-paced environment including in emergency situations
• Ability to multi-task and be a self-motived team player

WORKING CONDITIONS

WORK ENVIRONMENT

The primary environment is characterized by Inside/Outside Conditions, Varied Temperature Changes, minimal chemical hazards, vibration, dust and vehicle noise.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.