REQ ID: 125108
JOB TITLE: Service Evaluation & Repair Process (SERP) Engineer
SALARY: £36,000-£45,000
POSTING START DATE:26/06/2024
POSTING END DATE: 10/07/2024
LOCATION: Coventry

Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of mobility and the automotive industry.

WHAT TO EXPECT

Working through the design life cycle (from kick off to launch), you’ll carry out feasibility assessments to understand the repair & serviceability of the product(s) from a robust safety perspective. Your view point will be to represent the voice of the customer and technician when discussing any repair & serviceability concerns within the engineering community. You’ll be responsible for the design verification of our products so that they meet the service requirements and strategies set. You’re also responsible for the creation of workshop manual content and technical information.

The primary aims are customer satisfaction, warranty cost reduction, and reducing maintenance & repair costs to improve product reputation and ensure future business success for JLR.

Key Accountabilities & Responsibilities:

• Highlight and communicate repair & serviceability issues both internally and to the program and engineering teams where you’ll propose solutions and drive service feasibility issues to resolution
• Author workshop manual content to the internal JLR authoring standards and create workshop manual process labour times
• Update and maintain workshop manual content based on internal and external feedback
• Represent the Service organisation within engineering forums
• Carry out physical validations on prototype and production vehicles/units

WHAT YOU’LL NEED

• Good vehicle knowledge including ICE and BEV
• Good level of IT literacy including Microsoft Toolsets
• Able to deliver quality and consistency in a complex, highly demanding environment
• Good communication, interpersonal and presentation skills
• Self-motivated, with the ability to investigate, analyse and implement effective solutions

This role may offer the opportunity for hybrid working where you can split your time between working from home and in the office. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees with more choice and flexibility around how, when and where they work, if suitable for their role. Further details can be discussed with the Hiring Manager at interview stage.

SO WHY US?

Bring all this to the home of premium innovation, and you’ll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan and performance related bonus scheme. All this and more makes JLR the perfect place to continue your journey.

This role may offer the opportunity for hybrid working where you can split your time between working from home and in the office. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees with more choice and flexibility around how, when and where they work, if suitable for their role. Further details can be discussed with the Hiring Manager at interview stage.

JLR is committed to equal opportunity for all.