Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on patient care and satisfaction
- Engage directly with patients to enhance their understanding of healthcare benefits
- Involvement in process improvement initiatives to enhance patient experience

What to Expect (Job Responsibilities):
- Act as a liaison for patient care activities, ensuring coordination of care during visits and follow-up interactions
- Set goals with patients and care teams, documenting progress in program tools
- Confirm authorization of provider orders and assist patients with pharmacy benefits
- Organize and manage patient correspondence and program plans in electronic medical records
- Facilitate patient navigation and address concerns regarding coverage and program benefits

What is Required (Qualifications):
- Bachelor's degree required
- Minimum of 3 years of experience in healthcare or customer service
- Strong communication skills to educate patients on program benefits
- Ability to document and track patient care goals effectively
- Proficiency in managing correspondence and program interactions

How to Stand Out (Preferred Qualifications):
- Experience in care coordination or patient navigation roles
- Familiarity with electronic medical record systems
- Previous involvement in process improvement initiatives

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