Company Description

TOMRA Food is a multinational organisation and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximise food safety and minimise food loss by making sure Every Resource Counts™, has been our strength for over 50 years.

At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.

Join the resource revolution!

Job Description

Are you a dynamic and results-driven individual with a passion for service excellence? TOMRA Food is seeking a highly motivated Regional Service Manager to be a key player in our team. If you are ready to take on a leadership role and contribute to the success of our organisation, we want to hear from you.

Role and Responsibilities:

Drive for Achievement:

• Set the KPI targets in close cooperation with Regional Service Director, in line with the Strategic Plan.
• Monitor revenue information, implementing strategies to drive performance improvement.
• Develop and coach employees through management by objectives and annual performance reviews.

Efficiency:

• Ensure operational successes are repeated and best practices are shared for excellence.
• Ensure that corrective action is taken where adverse variations to target achievement occur or inadequate performance is suspected. Instigate actions and strategies to bring about necessary improvements.
• Maintain accurate recording of parts, service times and invoicing in the Service Department/local hubs.

Customer Service:

• Enhance the quality of commitment to customer service and retention through facility enhancements and improved technical skills.
• Proactively manage customer escalations ensuring pain points are addressed systematically.
• Liaise regularly with Products Sales team in the region to share information and develop and execute and joint action plans.

Team Leadership:

• Recruit, onboard, evaluate and develop team members.
• Communicate objectives clearly, translating overall direction and strategy into meaningful and tangible actions for teams to achieve desired results.
• Ensure employees are committed to the principles and ethics and that these form the basis of customer relation management.
• Establish and maintain daily workshop timekeeping and labour productivity records (service reports) to monitor the effective use of technician and productive labor.
• Maintain an effective control of expenses in line with agreed objectives by regular examination and review of management accounts and comparisons with budgets.
• Establish and maintain a training needs analysis to provide satisfactory levels of knowledge, skill, job satisfaction, installed base coverage and cost-effective development of service personnel.
• Ensure all Health and Safety policies and procedures are adhered to.
• Regularly (as requested and required) inform management on projects, business and operations status, customers satisfaction and expectations, market conditions, etc.
• Manage subcontractors as required in the region.

General Manager Responsibilities:

• Supervise day-to-day operations to ensure efficiency, productivity, and compliance with policies and regulations.
• Identify and manage risks that could affect the organisation's performance and reputation.
• Develop and implement risk mitigation strategies, ensuring legal and ethical boundaries are maintained.

Safety and Quality:

• Promote a “Safety first” culture throughout the company, our customers, and our industry.
• Ensure adherence to safety and quality across all facets of our operation and customer delivery.
• Ensure the team works within agreed operating models, and ensure all decisions are made within agreed authority limits.
• Ensure compliance with agreed processes / procedures, controls and address quality and assurance outcomes as required
• Identify, implement and embed any Excellence initiatives to improve quality, performance and efficiency of the team to facilitate outstanding customer experience.

Organisation:

• Complete administrative tasks in an accurate and timely manner.
• Observe and comply with policies, procedures and quality management systems.
• Observe and comply with our code of conduct.
• Positively and actively support effective communication, encourage and provide constructive feedback.
• Support the overall organisational vision, values and culture.
• Any other reasonable duties as required.

Qualifications

About You:

Leading Self:

• Possess a bachelor's degree in electrical, mechanical, electro-mechanical, or electronics
• Proven self-motivation, technical problem-solving and troubleshooting skills.
• Ability to drive change and adapt to evolving business needs.
• Experience in local geographies and cultures, with the ability to travel up to 50% of the time.
• Exhibit the ability to handle stress effectively.

Leading the Business:

• Experience and knowledge of modern business methods and financial control, with practical application skills.
• Effective organisation and management of clerical work, administration, control systems, and financial resources.

Leading Others:

• Possess leadership and coaching attributes, enabling the ability to lead and develop a team.
• Excellent communication skills, both spoken and written, with proficiency in English and Turkish.
• Ability to relate to and engage with customers on a local level, addressing their needs and concerns.
• Socially outgoing personality, facilitating effective interactions with team members, clients, and stakeholders.

Additional Information

TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristics. Reasonable accommodations will be made and will be provided as requested by candidates taking part in all aspects of the selection process.

How to apply
If this sounds like you, we would love to hear from you! All applications will be managed in the strictest confidence.