Employer Industry: Electronic Security Solutions

Why consider this job opportunity:
- Opportunity for career advancement and growth within a rapidly expanding company
- Supportive and entrepreneurial work environment fostering team-oriented culture
- Chance to lead and mentor a dynamic customer support team
- Develop and implement innovative customer service strategies to enhance client satisfaction
- Involvement in off-site customer meetings to strengthen business relationships

What to Expect (Job Responsibilities):
- Provide direct supervision and mentorship to a team of technical support resources
- Serve as the central point of contact for escalated and complex technical incidents or process issues
- Monitor and analyze support metrics and customer feedback to drive improvements
- Develop and implement support policies, procedures, and best practices
- Foster a positive and high-performance team culture

What is Required (Qualifications):
- Bachelor's Degree or equivalent experience in the service business or related field
- Minimum of 5 years relevant professional experience in a technical support or related field
- At least 3 years management experience
- Proven experience in troubleshooting and resolving complex technical issues
- Strong leadership and team management skills

How to Stand Out (Preferred Qualifications):
- 3+ years of P&L responsibility or equivalent financial aptitude as demonstrated by prior experience
- Knowledge, skills, or experience in CCTV, Access Control, and Video Analytics Systems as well as Networking and device programming
- Excellent analytical and problem-solving skills
- Ability to translate technical information to non-technical audiences
- Experience in a rapid growth business

#ElectronicSecurity #CustomerSupport #CareerOpportunity #TeamLeadership #TechnicalSupport

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