Country:

United States of America

Location:

CAT16: CCS-Dallas, TX 1901 Glenville Dr, Richardson, TX, 75081 USA

RESPONSIBILITIES:

• Administer service contracts to optimize profits, verify obligations are met, ensure customer satisfaction and retention
• Proactively monitor, pursue and assist with the selling of field service and repair opportunities in an effort to ensure pull-through revenue goals are met
• Assist leadership in driving on time, within budget completing service jobs
• Manage all time charged to jobs including Procard transactions (billable vs non-billable)
• Approve time and expense/ Handle technician payroll issues
• Manage accounts receivable and assist with the resolution of customer billing disputes
• Procure parts and materials for scheduled maintenance, repairs, and emergency service calls
• Manage warranty and startup jobs
• Complete booking of new jobs and set up of billing plans
• Review open orders daily to ensure timely completion of jobs
• Ensure timely and accurate billing of project, service contract, T&M, and fixed price jobs

Required Qualifications:

• A High School diploma or GED
• 1 + years working knowledge Microsoft Office Suite, Salesforce, and SAP
• 2+ years Administrative or Customer Service support experience

Preferred Qualifications:

• Bachelor’s degree
• Strong organizational skills
• 2+ years of HVAC service Industry
• General accounting knowledge for resolving billing issues and reducing account receivable delinquency.
• Excellent communication and interpersonal skills

RSRCAR

#LI-Onsite

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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