Job Description:

Service Operations Manager

Bupa Place, Salford Quays, Manchester, M50 3SP

Hybrid working - required to be at Bupa Place weekly with flexibility to work from home

Permanent

37.5 hours per week

Salary: £48,000 per annum plus 10% management Bonus

Working in Bupa Health Clinics, you’ll play a key part in delivering our Remote Primary Care Services, supporting clinicians and operational services to deliver exceptional standards of Customer Service and World Class patient care.

The role

The Service Operations Manager will be accountable for leading and managing a range of Clinical services to ensure performance is optimised, and clinical governance process are adhered to, in line with CQC standards and Bupa Policies.

The Service Operations Manager will be accountable for driving and improving operational performance across multiple service lines, in line with Key Performance Indicators and commercial targets. As a leader you will have the autonomy to make decisions, using your own initiative, to drive successful performance and create a culture of continuous improvement.

How you’ll help to make health happen

• Strong operational Management experience/background in a remote setting

• Experience of working in a Health care setting

• Transferable skills so can hit the ground running.

• High Level of confidence and skill

• Working currently in Operational Management

• Leadership skills

• Proven experience of developing high performing teams.

• Experience of delivering continuous improvement.

• Problem solving skills.

• Able to manage various projects and a high workload.

• Deliver to our objectives that we are aiming for.

• Great understanding of financial awareness

• Budget management

• KPIS & Operational objectives around targets and profit margins

• Experience of managing a remit of approx. 100 staff including 5-7 team manager reporting directly into the Service Delivery Manager

What’s needed for this role

• Experience of managing large population/services

• Experience of managing commercial targets to achieve business performance.

• Accountable for driving day to day management of operation.

• Delivering continuous improvement initiatives to develop services.

• Experienced within health/social care environment.

• Experienced managing remote teams / services

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days annual leave and our flexible holiday scheme allows you to buy or sell up to 5 days each year in the flexible holiday window

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Annual performance-based bonus

• Onsite gyms or local discounts where no onsite gym available

• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Please be advised the application deadline for this role is the end of Friday 4th April

Time Type:

Full time

Job Area:

Clinical Services

Locations:

Bupa Place