Responsibilities:

• Estimating the cost and time needed for a wide range of repairs.
  
• Welcoming customers and discussing their needs.
  
• Answering customer inquiries, either in person or on the phone.
  
• Develop repair estimates by taking the cost of materials, supplies, and labor into consideration.
  
• Prepare repair orders by detailing the vehicle’s problems or symptoms.
  
• Connecting customers to the right auto technician.
  
• Test-driving vehicles to confirm the customers’ vehicle is repaired as needed.
  
• Maintaining automotive records by keeping track of problems and corrective actions.
  
  Qualifications:
  
  
• Strong communication skills, both written and verbal.
  
• Strong customer service skills to handle customer complaints and questions effectively.
  
• Critical thinking, organization, time management and problem-solving skills to perform their job successfully.
  
• Knowledge of digital technology including the ability to use the internet and the appropriate software.
  
• Ability to interpret technical terms for the customers.
  
• Patience to cope with different customers’ personalities.
  
• Decision-making skills.
  
• Proficiency with industry-specific software.
  
• Analytical thinking.