United Software Group Inc. - Canada
ServiceNow Engineer
PayCompetitive
LocationRemote
Employment typeFull-Time
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Job Description
- Req#: JPC - 10179298
ServiceNow EngineerRemote12 MonthsDescription:
Seeking a candidate for the position of Senior Performance Analytics who can create management dashboards, report on OKR’s and metrics, and answer key business questions to help increase quality and reduce the costs of service delivery.
Provide Real-time visibility into data and predictive forecasts for enhanced decision-making.
Setting up thresholds, such as all-time highs, lows, or predefined values that automatically generate alerts.
Prior experience in configuring Configure CMDB Health dashboards and CMDB Query Builder Aide service management team in optimizing processes and integration of processes regarding reporting management ITIL Foundation.
Effectively answer the "how to" technical and application questions as it relates to configuration of ServiceNow for Reporting Management.
Build dashboards and create training for dashboards implementations
ServiceNow development experience in the Performance Analytics Module.
Create reporting strategy, execution and delivery for the reports.
Perform the delivery using agile methodologies.
Experience with CMDB terminology and practicesAbout the company
United Software Group, Inc. (USG) is a Global Information Technology Consulting Company established in the year 2002 with its Headquarters in Columbus-Ohio, USA. USG is operating a business in 6 countries USA, Mexico, Canada, UK, Ireland and India. USG is a Minority Owned Enterprise (MBE) offering IT consulting, Talent Management and Staff Augmentation Solutions to its Clients. USG is recognized by INC5000 as Americas Fastest-Growing Private Companies and is honored with A+ rating by BBB as a mark of a trustworthy customer-oriented organization. USG’s services are based on requirements specified by operational business users from different industries such as Banking & Financial, Consumer Good and Distribution, Telecommunication, Insurance, Engineering, Healthcare, Life Sciences, Retail, Manufacturing and Automotive.