United Software Group Inc. - Canada
ServiceNow Senior Developer CSM
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Job Description
- Req#: JPC - 10181321
ServiceNow Senior Developer CSM
Remote - Canada
12 Months Contract
We are seeking a highly skilled and experienced developer specializing in ServiceNow CSM Module. The ideal candidate will have over 8+ years of experience in ServiceNow and 3 years in CSM modules for Case Management. Proficient in developing and refining case management processes to improve service delivery and operational performance
Case Management: Develop and maintain case management workflows, ensuring efficient issue resolution and tracking.
Knowledge Management: Create and manage knowledge bases to facilitate self-service and enhance support efficiency.
Surveys: Design, implement, and analyze customer feedback surveys for continuous service improvement.
Omni-Channel: Integrate and manage multiple communication channels to deliver a seamless customer experience.
Customer Service Principles: Apply customer service best practices to improve overall service quality and customer satisfaction.
Customer Journey Mapping: Map and analyze customer journeys to identify pain points and opportunities for improvement.
Required:
Experience: 5+ years of experience in developing and implementing ServiceNow CSM solutions, with a focus on case management, knowledge management, surveys, and Omni-channel processes.
Technical Expertise: Proficiency in ServiceNow technologies including Flow Designer, REST, JavaScript, HTML, and CSS.
Preferred Certifications: ServiceNow Certified System Administrator, CSM Implementer.
About the company
United Software Group, Inc. (USG) is a Global Information Technology Consulting Company established in the year 2002 with its Headquarters in Columbus-Ohio, USA. USG is operating a business in 6 countries USA, Mexico, Canada, UK, Ireland and India. USG is a Minority Owned Enterprise (MBE) offering IT consulting, Talent Management and Staff Augmentation Solutions to its Clients. USG is recognized by INC5000 as Americas Fastest-Growing Private Companies and is honored with A+ rating by BBB as a mark of a trustworthy customer-oriented organization. USG’s services are based on requirements specified by operational business users from different industries such as Banking & Financial, Consumer Good and Distribution, Telecommunication, Insurance, Engineering, Healthcare, Life Sciences, Retail, Manufacturing and Automotive.