Job Description

We have an opportunity for a ServiceNow Solution Architect to join our talented ServiceNow implementation practice supporting US Federal customers. The candidate will effectively leverage the ServiceNow platform and their expertise in IT Service Management (ITSM) and Customer Service Management (CSM) to implement enterprise business solutions. They will be a member of a cross-functional team responsible for enhancing the ServiceNow platform, implementing new modules, and developing customized solutions. The successful candidate will provide both strategic and tactical support to clients and adapt to changing priorities.

Responsibilities

• Guide the architecture design and implementation of ServiceNow ITSM and CSM modules
• Serve as the technical expert responsible for designing solutions that align with best practices
• Configure and develop ServiceNow ITSM modules, including but not limited to Incident, Problem, Change, Knowledge, Continual Improvement, and Request Management, Virtual Agent, Now Mobile, Employee Center, and Service Catalog,
• Implement CSM solutions such as case management, knowledge portals, virtual agents, and proactive service workflows
• Integrate ServiceNow with external systems (e.g., CRM, ERP, and monitoring tools) using APIs and connectors
• Establish governance standards to manage platform performance, upgrades, and stability
• Develop and maintain platform enhancements while collaborating with internal and client stakeholders
• Prepare and present technology-related deliverables for both internal and external audiences
• Mentor junior developers, ensuring alignment with platform best practices
• Troubleshoot complex technical issues, implement bug fixes, and conduct root cause analysis
• Work with team members to develop technical designs, estimate project efforts, and track progress against milestones

Qualifications

Required

• Bachelor’s degree or equivalent experience in a related technical field
• Six (6) years of architecture experience with the ServiceNow platform
• Expertise in ServiceNow ITSM and CSM modules with hands-on configuration and solution design
• Experience integrating ServiceNow with external systems using APIs and platform capabilities
• Strong understanding of Agile and Scrum methodologies
• ITIL v3 or v4 Certification (preferred)
• Must be eligible to meet government clearance requirements

Preferred

• ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA)
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow ITSM or CSM CIS Certification
• Federal consulting industry experience

#LI-Remote

About Us

Perks of working at NetImpact Strategies

• Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
• Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required
• Work hard, play hard – we offer a generous Paid Time Off (PTO) policy and observe ALL ten (10) federal holidays
• Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!)
• Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications
• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021,2022, & 2023!
• Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, & an offsite annual awards banquet

ABOUT US

NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government.

ACCESSIBILITY NOTE

NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact careers@netimpactstrategies.com.

EQUAL OPPORTUNITY EMPLOYER

NetImpact is committed to the development of a creative, diverse, and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at NetImpact will be based on merit, qualifications, and abilities. NetImpact does not discriminate against any person because of race, color, creed, religion, sex (including gender identity, sexual orientation, and pregnancy), marital status, national origin, disability, age, veteran status, genetic information or any other characteristic protected by federal, state, and local laws (referred to as "protected status").