Employer Industry: Information Technology Services

Why consider this job opportunity:
- Competitive compensation with paid training and development opportunities
- Healthcare benefits that start on your first day
- Commuter benefits to support your daily travel
- Opportunity for work-life balance in a supportive environment
- Chance to work alongside an amazing and growing team
- Full-time salaried position with potential for career advancement

What to Expect (Job Responsibilities):
- Provide initial support for user inquiries related to Power Platform applications and SharePoint Online
- Diagnose and troubleshoot reported SharePoint Online issues, delivering clear resolutions to users
- Assist users with basic SharePoint Online tasks, including document management and navigation
- Track and manage support tickets using the ticketing system (JIRA), ensuring timely closure
- Identify opportunities for process improvements and contribute to their implementation

What is Required (Qualifications):
- 1-3 years of customer service experience
- Proficiency in English with strong verbal and written communication skills
- Proven success in providing help desk support
- Basic understanding of SharePoint Online functionality and administration
- Experience with ticketing systems (e.g., JIRA) and Microsoft 365

How to Stand Out (Preferred Qualifications):
- BS degree in Information Technology, Computer Science, or equivalent
- Microsoft certifications related to SharePoint Online or Power Platform
- Experience creating and maintaining technical documentation
- Knowledge of ITIL best practices for service management

#InformationTechnology #HelpDeskSupport #CustomerService #CareerOpportunity #CompetitiveCompensation

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