Do you enjoy helping people? Then you belong here. We currently have an excellent claims professional career opportunity available. Join our Short-Term Disability and Paid Family Leave Team. The Short Term Disability Analyst, quickly investigates claims to determine if the insured person qualifies for short-term benefits and works with them on a treatment plan to return to work as soon as responsibly possible. The Short Term Disability Analyst, supports our mission of helping our customers rebuild their lives after an unexpected event or illness happens while following corporate claim standards, policies and procedures, and statutory, regulatory and ethics requirements.

Location: Hartford, CT, Sunrise, FL and Lake Mary, FL

Start Date: 10/30/2023

Training Hours: Core business hours Monday -Friday

Length of Training: 6 weeks

Work Hours After Training: Core business hours

The Hartford is proud to offer a hybrid work location model that is designed to support flexibility.

RESPONSIBILITIES:

• Provide exceptional customer service by maintaining a dedication to meeting the expectations and requirements of internal and external customers.

• Work within a fast-paced environment that directly interacts with internal and external customers to retrieve or relay information relevant to the Short-Term Disability and Paid Family Leave Claim.

• Utilize critical thinking and mathematical aptitude to gather information, apply sound reasoning and draw appropriate conclusion.

• Utilize business acumen and technical expertise to make sound decisions based upon a mixture of analysis, experience and judgment, with management oversight.

• Help to create a positive team environment that achieves Group Benefit Claims Diversity and Inclusion initiatives and objectives.

QUALIFICATIONS:

• 1+ years of experience providing quality customer service is required.

• 2+ years of claim experience is preferred.

• Associate or Bachelor’s Degree is preferred but not required.

• Medical terminology experience is preferred.

• Professional verbal and written communication skills.

• Ability to excel in an ever changing high-volume environment.

• Readily able to champion change and innovation.

• Detail-oriented with the ability to maintain a high-level of quality and accuracy while maintaining productivity targets in a fast-paced environment.

• Ability to thrives in a structured team environment.

• Proficiency in Microsoft Office applications and the ability to navigate multiple systems simultaneously.

Additional Information:

Training Requirements: As a condition of employment, you will be required to successfully complete a multi-week New Hire Training Course and, upon completion, obtain a passing score on the final course assessment. Continued employment with The Hartford is contingent upon you successfully passing the exam(s) within 30 business days from the completion of the New Hire Training.

Internet Connectivity Requirement/Remote Positions : For hybrid positions, we require that (1) you have high speed broadband cable internet service with minimum upload/download speeds of 3Mbps/30Mbps and (2) your Internet provider supplied device is to be hardwired to the Hartford issued router and/or computer. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer