Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for serving as a coordinator between regional and divisional sales, care and service delivery departments by providing sales support for account management, customer escalations, surveys and construction and advanced Business Class products including Hospitality, Metro Ethernet, VoiceEdge and PRI. Works with moderate supervision/guidance.

Job Description

Core Responsibilities

• Coordinates project status updates and communication in various tools and systems.
• Launch and close out various tasks related to surveys, premise surveys and construction in order to facilitate a smooth customer order workflow.
• Support Enterprise and Senior Business Account Executives in creation, monitoring and processing of orders.
• Perform a project coordination role for the delivery of advanced products partnering with Tech Ops, Warehouse and Complex Order teams.
• Submit customer credits for referrals, billing errors or executive escalations when needed.
• Coordinate special projects, portfolios and support readiness testing for new product launches.
• Facilitate mesh and backhaul projects to build business case to optimize construction capital.
• Participate in ongoing training in order to keep up to date on offers, system changes and additional work requirements.
• Support Operations Manager on reports and audits.
• Act as a subject matter expert on Business Class products, promotions and systems.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Preferred Qualifications

• CSG experience required
• Salesforce/Workbench knowledge preferred.
• Strong written and verbal communication skills to a variety of stakeholders preferred.
• Strong awareness of adaptable problem solving preferred.
• Strong time and task management and prioritization preferred.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Additional Requirements

• Demonstrates the ability to work independently with little or no supervision
• In a virtual environment, Comcast requires a minimum 100mbs speed which is capable of being hard wired into the provided equipment, either through a direct wall input or your router
• Must have "home office" space in your home (See Home Office Requirements below)
• Home Office Requirements:
  • Have a quiet work area in a location that provides privacy from other people, activities and noise
  • Have a steady work surface
  • Have a comfortable chair
  • Adequate lighting
  • Fast and reliable internet service. If you live within the Comcast footprint, this is largely covered as part of your employee benefits.

Must Reside in the West Division for this position. This includes the states of Nevada, Idaho, Montana, Wyoming, Utah, Arizona, New Mexico, Colorado, North Dakota, Nebraska, Kansas, Oklahoma, Texas, Minnesota, Iowa, Missouri, and Wisconsin.

Disclaimer:

• Starting rate varies from state to state and is dependent on several factors, including your city/state of residence. Comcast follows all local and state regulations/laws regarding minimum wage.
• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Compensation

Primary Location Pay Range: $21.65 - $32.47

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

High School Diploma / GED

Certifications (if applicable)

Relative Work Experience

2-5 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.