• Job Description

  Req#: C9196-25-0711?language=en&page=13&sort=publicationDateDesc

  Job summary

  The Site Soft Services Manager post reports to the Head of Site Soft Services for St Thomas' and the Evelina London Children's Hospitals and is responsible for leading, directing, managing, and developing a range of services, including:

  • Patient Food Services
  • Housekeeping Services

  The post holder will be responsible for the management of a diverse group of staff and professions, delivering highly complex operational services. You will join a dynamic and skilled team and will have the opportunity to build on the strengths of the current services. The post holder will be flexible to adapt to future changes to ensure the needs and objectives of the Trust are met.

  St Thomas' Site Soft Services provides critical front-line operational services which have a fundamental role in supporting clinical activities within the Trust. Our focus is on providing a high quality hospital environment and experience for patients, achieved by setting new and improved standards and by fostering a strong overarching patient-focused approach.

  Main duties of the job

  • Support the Head of Site Soft Services in providing strategic leadership and direction for Housekeeping and Patient Food Services, in St Thomas' SoftServices to ensure the delivery of an effective, high quality and cost-effective service to Essentia sites including internal and external clients.
  • Agree annual service requirements with Head of Site Soft Services and SiteGeneral Manager for the provision of soft facilities management services to agreed delivery and operating standards.
  • Ensure operational plans and objectives are in place for all service teams and their services and ensure they are monitored and aligned to the appraisal process.
  • Lead the development, provision and operational management of Soft FM services to GSTT and Evelina London Children's Hospital.
  • To undertake a range of specific projects, some of which will be complex in nature, to develop policies, systems and procedures which are compatible with the existing and strategic direction and have an impact Trust-wide.
  • Ensure staff structures are organised to achieve maximum effectiveness in delivering Essentia's objectives.
  • Manage budgets and ensure expenditure and income is within the agreed financial plans and budget. Continually seek cost and quality efficiencies.

  About us

  Guy's and St Thomas' NHS Foundation Trust comprises five of the UK's best known hospitals - Guy's, St Thomas', Evelina London Children's Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.

  We are among the UK's busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.

  We have a long tradition of clinical and scientific achievement and - as part of King's Health Partners - we are one of England's eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research's biomedical research centres, established with King's College London in 2007, as well as dedicated clinical research facilities.

  We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs.

  Date posted

  17 April 2025

  Pay scheme

  Agenda for change

  Band

  Band 8b

  Salary

  £70,387 to £80,465 a year inc HCA

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  196-COF10702-T

  Job locations

  St Thomas' Hospital

  Westminster Bridge Road

  London

  SE1 7EH

  
  

  Job description

  Job responsibilities

  Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.

  Job description

  Job responsibilities

  Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.

  Person Specification

  Experience

  Essential

  • Direct senior management experience within a facilities/hotel services environment, with responsibility for 200+ personnel, budgetary control, training and disciplinary procedures.
  • Extensive in-depth demonstrable success in delivering change and performance with and through management teams, by engaging them in the strategic direction and delivery plans, establishing clear work priorities with them, delegating effectively, ensuring a capability to deliver, monitoring performance and giving feedback

  Desirable

  • Management of a hotel services operational service within an NHS or healthcare environment.

  Qualifications

  Essential

  • Master's Degree or Post Graduate Diploma in Management Studies and/or demonstrable experience within a large facilities department.

  Desirable

  • Member of relevant professional organisation.

  Skills

  Essential

  • Highly developed leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams, and enable them to understand the Trust's and your performance expectations
  • Ability to think and plan strategically, tactically and creatively, and to prioritise work programs in the face of competing demands.
  • Ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working.

  Person Specification

  Experience

  Essential

  • Direct senior management experience within a facilities/hotel services environment, with responsibility for 200+ personnel, budgetary control, training and disciplinary procedures.
  • Extensive in-depth demonstrable success in delivering change and performance with and through management teams, by engaging them in the strategic direction and delivery plans, establishing clear work priorities with them, delegating effectively, ensuring a capability to deliver, monitoring performance and giving feedback

  Desirable

  • Management of a hotel services operational service within an NHS or healthcare environment.

  Qualifications

  Essential

  • Master's Degree or Post Graduate Diploma in Management Studies and/or demonstrable experience within a large facilities department.

  Desirable

  • Member of relevant professional organisation.

  Skills

  Essential

  • Highly developed leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams, and enable them to understand the Trust's and your performance expectations
  • Ability to think and plan strategically, tactically and creatively, and to prioritise work programs in the face of competing demands.
  • Ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Guy's and St Thomas' NHS Foundation Trust

  Address

  St Thomas' Hospital

  Westminster Bridge Road

  London

  SE1 7EH

  
  

  Employer's website

  https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)

  Employer details

  Employer name

  Guy's and St Thomas' NHS Foundation Trust

  Address

  St Thomas' Hospital

  Westminster Bridge Road

  London

  SE1 7EH

  
  

  Employer's website

  https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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