Job Overview: Are you passionate about technology and problem-solving? Join our dynamic team as a Remote IT Support Specialist (Tier 3) and play a crucial role in ensuring our organization's IT systems run smoothly. Under general supervision, you will provide third-tier IT support to end-users, helping to restore service and identify core problems.

Key Responsibilities:

• System Management: Configure, install, maintain, and upgrade computer systems hardware and software.
• Security Administration: Administer and maintain the security of operating systems.
• Data Recovery: Design, write, and implement backup procedures to restore files or systems.
• Operational Support: Provide support for information systems and peripheral equipment, including servers, desktops, printers, and storage devices.
• Maintenance Tasks: Perform recovery procedures, schedule backups, and monitor batch processes.

Essential Functions:

• Recreate user problems to resolve operating difficulties and recommend system modifications.
• Meet specified service level standards.
• Escalate complex problems to management and provide information on severe issues.
• Delegate IT support tasks and provide training to junior team members.
• Develop and maintain technical support documentation and training materials.
• Adhere to IT policies, procedures, and standards.
• Participate in global and regional project teams.
• Maintain a thorough knowledge of the operating environment, tools, and client applications.
• Perform other duties as required, including outside working hours as needed.
• Provide creative solutions to enhance efficiency, productivity, and user satisfaction.
• Lead small projects and deliver quality results.
• Provide training to end-users and guidance to less experienced IT staff.
• Run specific reports for upper management.

Qualifications:

• Bachelor's Degree in Computer Science or a related field.
• 3 years of experience with PC software (Microsoft operating systems and applications suites, email systems) within a network environment, or an equivalent combination of education, training, and experience.
• Intermediate knowledge of Microsoft server, workstation, and networking technologies.
• Intermediate knowledge of industry standards for system and network administration.
• Excellent verbal and written communication skills.
• Ability to establish and maintain effective working relationships with coworkers, managers, and clients.
• Intermediate project management exposure.

Why Join Us?

• Innovative Environment: Work with cutting-edge technology and be part of a forward-thinking team.
• Professional Growth: Opportunities for continuous learning and career advancement.
• Collaborative Culture: A supportive and inclusive workplace where your contributions are valued.
• Impactful Work: Make a difference by providing top-notch IT support and solutions.

If you're ready to take your IT career to the next level and thrive in a challenging yet rewarding environment, we want to hear from you!

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

The potential base pay range for this role, when annualized, is $57,800.00 - $96,300.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.