About Provide:

Powered by Fifth Third Bank, Provide is on a mission to financially empower healthcare providers with great people and innovative technology. As the leader in tech-enabled financial services for aspiring and established healthcare practice owners, Provide offers an unmatched combination of industry expertise, personalized service, and customized financial products – enabling providers to achieve their ownership dreams, realize financial independence, and improve the industry’s standard of care. Founded in a one-bedroom San Francisco apartment in 2013, Provide was acquired by Fifth Third in 2021 and in 2023 was named one of Fast Company’s Most Innovative Companies.

Our team is growing:

Provide’s Closing team is looking for a bold, compassionate, and focused small business loan closer to guide customers through the fulfillment cycle of the lending process. In this role, you will provide accurate, clear, and concise information and a superior lending experience for customers through multi-channel interactions and serve as the primary loan facilitator for customers to ensure workflow deadlines and service level agreements are met.

As a Provide and Fifth Third Bank team member, you will be responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. You will be accountable for always doing the right thing for customers and colleagues and ensuring that actions and behaviors drive a positive customer experience. While operating within the risk appetites of Provide and Fifth Third Bank, you will be expected to achieve results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

A day in the life:

• Actively manage pipeline of active deals in the closing stage with the guidance of a Provide senior small business loan closer, closing team lead, or closing manager
• Fluently articulate the purpose and requirements of loan closing conditions and explain products and policies in a clear, concise manner to ensure the understanding of documents needed for a lending decision
• Interactively work with customers on procedures to fulfill closing conditions and provide basic technical support and guidance as needed
• Work closely with customer advisors/partners to obtain information required to satisfy closing conditions (e.g., leases, sale agreements, bank statements)
• Effectively communicate with all stakeholders to manage funding timing expectations and maintain high level of customer service by communicating with designated parties in a timely manner, ensuring all information is delivered professionally and accurately
• Review, evaluate, and analyze documents; work independently to research and resolve issues or answer questions that often involve interpretation of policies and procedures; ensure accurate, complete, and timely execution; consistently meet all quality and adherence standards
• Collaborate with Provide stakeholders on the closing diligence review process to ensure loans are collateralized properly and funded efficiently
• Coordinate commercial real estate closings with designated legal counsel, diligence providers, and title/escrow offices
• Perform any other duties as assigned

Our newest teammate will have:

• Bachelor’s degree or equivalent work experience
• Minimum two (2) years of related experience
• Knowledge of lending guidelines and underwriting and closing procedures; ability to identify actionable items while reviewing detailed and complex documents
• Excellent written and verbal communication skills
• Demonstrated organization and prioritization skills
• Proficiency in Windows-based software programs (Outlook, Word, Excel, PowerPoint)
• Ability to analyze policies, procedures, and guidelines in a way that maximizes productivity while adhering to risk guidelines
• Demonstrated teamwork, collaboration, and customer service skills

Bonus points for:

• Prior experience in closing, sales, finance, or commercial real estate
• Experience in practice finance or construction project management
• CRM software and/or pipeline management experience

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.