Job Description
Req#: 24-00201TITLE: Jr. ServiceNow Admin/Developer
TYPE: Direct Hire
LOCATION: HQ located outside of Philadelphia, PA
ONSITE/REMOTE/HYBRID: 100% Remote
START DATE: December 2024/January 2025
SHIFT: First Shift, EST
We are looking for a junior-level ServiceNow Admin/Developer. The ideal candidate has experience using SNOW as a user within IT support and would like to become a product expert. You'll report to the ServiceNow architect who will teach you what you need to know to be successful in the position. Within 6-12 months, you'll do the things listed under the Main Responsibilities below.
MAIN RESPONSIBILITIES - Embrace ServiceNow training and get up to speed as quickly as possible
- Carry out day-to-day management of the ServiceNow system, including executing approved edits to tables, reports, forms, and work processes
- Construct and design homepages, reports, and dashboards in ServiceNow
- Produce and align UI Policies, Business Rules, Scripts, and UI Actions
- Pinpoint problems and areas for advancement, investigate solutions, and remodel or recode the system to improve its function
- Propel Continual Service Improvement by using the ServiceNow platform to its full potential
- Support requirements conversations with various partners and third-party teams
- Impart subject matter knowledge for ServiceNow to the business
- Work firsthand with end users to solve support problems within ServiceNow
- Eventually become the subject matter expert on the team for the Field Service Management module
QUALIFICATIONS - 2+ years of experience using ServiceNow as a ticketing system with the desire to pursue a ServiceNow career path
- Strong skills in problem-solving and root-cause investigation
- Excellent problem-solving and research skills are a must for this position
- Strong communication skills are a must, both written and verbal
- Familiarity with collaborating with outside vendors
- Experience working within the compliance standards such as HIPAA, SOX, and/or PCI
- Experience with ITIL standards
- Problem-solving skills and the capacity to excel under pressure
- Excellent interpersonal skills with the capacity to interface with several levels of business management and IT is a must-have for this role
- Must have a track record of success in working in both group and team settings in an intricate, ambiguous, and quickly changing conditions to provide value-added solutions
- Project Management and IT Change Management Process experience would be ideal
EOE STATEMENT
We are an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.
About the company