Company

Job Description

SOC Service Delivery Manager

We are seeking an experienced and proactive Security Operations Center (SOC) Service Delivery Manager to oversee the day-to-day operations and service delivery of our cybersecurity team. The ideal candidate will have a strong background in cybersecurity, excellent leadership skills, and a track record of effectively managing SOC operations to meet service level agreements (SLAs)

Key Responsibilities:

• Lead and manage a team of SOC analysts, engineers, and incident responders to deliver high-quality cybersecurity services to internal and external stakeholders.
• Develop and maintain operational processes, procedures, and workflows to ensure efficient and effective SOC operations.
• Define and track key performance indicators (KPIs), metrics, and SLAs to measure the performance and effectiveness of SOC services.
• Collaborate with stakeholders, including customers, senior management, and cross-functional teams, to understand requirements, expectations, and priorities.
• Identify opportunities for process improvement, automation, and optimization to enhance SOC efficiency and effectiveness.
• Serve as a point of escalation for complex security incidents, operational issues, and customer inquiries, ensuring timely resolution and customer satisfaction.
• Stay current with industry trends, emerging threats, and best practices in cybersecurity to continually improve SOC capabilities and services.
• Prepare and present regular reports, dashboards, and presentations on SOC performance, trends, and accomplishments to stakeholders and senior management.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or related field. Advanced degree or relevant certifications (e.g., CISSP, CISM, CCSP) are a plus.
• Deep understanding of security operations, incident response, threat detection, and security technologies.
• Strong knowledge of security frameworks, standards, and compliance requirements (e.g., NIST, ISO 27001, GDPR).
• Excellent leadership, communication, and interpersonal skills with the ability to influence and inspire teams.
• Proven track record of building and leading high-performing teams in a fast-paced and dynamic environment.
• Experience with service delivery management, including SLA management, performance monitoring, and customer relationship management.
• Demonstrated ability to develop and implement process improvements, automation solutions, and operational efficiencies.
• Strong analytical and problem-solving skills with attention to detail and accuracy.
• Ability to thrive under pressure and effectively manage competing priorities and deadlines.

Job Family

Renault Group is committed to creating an inclusive working environment and the conditions for each of us to bring their passion, perform to the full and grow, whilst being themselves.
We find strength in our diversity and we are engaged to ensure equal employment opportunities regardless of race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, etc. If you have a disability or special need requiring layout of the workstation or work schedule, please let us know by completing this form.