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Social Media Resolution Specialist (Hybrid)
6 days agoPay$25.00 - $28.00 / hour
LocationHouston/Texas
Employment typeFull-Time
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Job Description
- Req#: 6510568003
Employer Industry: Renewable Energy (Solar Industry)
Why consider this job opportunity:
- Salary up to $28 per hour
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on the company's online reputation
- Work independently while managing online presence and customer interactions
What to Expect (Job Responsibilities):
- Monitor all social media channels for mentions of the employer's company, products, services, and brand
- Actively listen to and engage in relevant online conversations to address potential concerns
- Analyze online sentiment and identify emerging trends or issues that may impact the company's reputation
- Generate regular reports on online activity, including social media mentions and sentiment analysis
- Facilitate the resolution of customer issues identified through online monitoring
What is Required (Qualifications):
- High school diploma or equivalent required
- Minimum of 1-2 years in social media monitoring, online reputation management, or a related field
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Strong proficiency in Google Sheets for data entry, analysis, and reporting
- Exceptional written and verbal communication skills
How to Stand Out (Preferred Qualifications):
- Some college coursework in marketing, communications, public relations, or social media platforms
- Experience managing and monitoring online review platforms (e.g., ReviewInc)
- Familiarity with Google Forms for data collection
- Experience with social media monitoring tools and analytics platforms
- Solar industry experience is a plus
#RenewableEnergy #SocialMediaMonitoring #CareerOpportunity #CompetitivePay #OnlineReputationManagement
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