Do you have a passion for clear communication and a knack for explaining complex topics? Are you excited about developing engaging user-facing documentation, help content, and training materials; designing engaging applications; and collaborating with stakeholders? If so, we want to hear from you!

eScholar is looking for a talented and experienced Software Analyst/Technical Writer to join our team. In this unique role, you will leverage your writing skills to develop clear and concise documentation, including API Guides, User Guides, online help content, and other documentation. You will have an opportunity to work with and be a key contributor to the eScholar team in this part-time (29 hrs / week) remote position.

Primary Responsibilities:

• Documentation Development:
  • Write and maintain detailed user guides, technical guides, API documentation, release notes, and online help content.
  • Update and revise existing documentation to reflect new features and functionalities, including online help content and other forms of documentation.
  • Collaborate with subject matter experts to understand technical concepts and translate them into easy-to-understand language for our target audience.
  • Maintain consistent style and branding across all documentation and ensure all content complies with company standards and industry best practices.
• Design:
  • Transform requirements into functional designs/specifications.
  • Conduct usability tests, presentations and / or focus groups with users.
  • Work closely with software developers, product managers, support teams, and other stakeholders to gather information and understand software functionalities.
  • Participate in product design and development meetings to stay informed about new features and updates.
• Other
  • Design and develop engaging training materials, including content for presentations, workshops, and online courses.
  • Delivery of training may be required (less than 10%), including in-person workshop, video, and online training.
  • Various Ad hoc responsibilities.

Qualifications:

• Minimum of a bachelor’s degree in Instructional Design, Technical Writing, Training, Communications, English or equivalent experience.
• At least 2 years of experience documenting and designing web-based software, including writing detailed specifications.
• Experience using help content authoring tools such as Madcap Flare, RoboHelp or other.
• Strong understanding and knowledge of documentation best practices, adult education, and instructional design.
• Proactive and self-motivated and the ability to work under pressure.
• Excellent communicator (verbal/written/presentation).
• Ability to meet and coordinate multiple tasks and tight deadlines.
• Proficiency in Microsoft Word, Excel, PowerPoint and Teams.
• Understanding of user experience best practices.
• Ability to lead collaboration and brainstorming sessions and to build consensus.
• Experience in agile and waterfall methodologies.
• Ability to travel to client sites occasionally (up to 20%).

Desired:

• Experience in the education field.
• Experience developing and delivering training in-person, video and online.
• Understanding of JavaScript frameworks and APIs.
• Proficient in Jira.
• Strong attention to detail and a commitment to accuracy.
• Experience working directly with management, developers, and quality assurance specialists to accomplish team goals.

Applicants must be authorized to work for an employer in the U.S. We are currently unable to sponsor or take over sponsorship of an employment Visa.