Job Title

Job Description Summary

Job Description

System Support and Configuration

• Liaise with the business to understand their business-as-usual needs, as well as any bugs impacting daily activities. Investigate bugs by conducting root cause analysis to determine appropriate action plan, including impacted users and any data clean-up required.
• Take a consultative approach in project design discussions by developing a detailed understanding of the business use case, existing process, and data. Work with the business to finalise technical requirements best suited to the needs
• Develop calculated fields, condition rules and business processes that support business requirements. Partner with solution architects across teams and technologies to proactively mitigate any issues or impacts to other systems and/or business areas.
• Act as the translation point between the business, technical integration, and all technical configuration teams for solutions outside of Legal Tech remit.
• Smoke test all issues before releasing to the business, with a view to optimizing build approach where applicable, and eliminating bugs.
• Support UAT activities by providing test cases for technical build (both positive and regression).
• Manage internal releases (e.g. Workday/Salesforce) for the Legal Tech space, as well as vendor releases.
• Provide well thought out and actionable recommendations. Understand and document impact of technical changes to business processes, communicating these to business stakeholders
• Document and keep up-to-date design documentation in support of the Legal Tech stack, customising for the relevant technology (e.g. pre and post deployment process snapshots, final design documentation, test documentation, changes to final design).
• Utilize business and technical knowledge to identify improvement opportunities for the technology stack, and submit proposals for analysis that lead to recommendations for systems improvements
• Liaise with vendor support re: requests for new functionality & bug/defect fix support

Skills & Competencies

Technical

• Workday configuration experience in any area, with ability to pick up configuration of Finance and/or Procurement areas (Invoicing/ Supplier/ Client set up areas are key)
• Working knowledge of any SalesForce product is a plus
• Hands-on experience with any Legal Tech solutions a plus: e.g. Contract Repository, Contract Lifecycle Management tool, Matter and Invoice management tool, EHS, ESG and screening tools
• Advanced MS Excel
• Working knowledge of PowerBI and other data organization & reporting tools

Soft Skills

• Results oriented with a high degree of independence, collaboration, agility and adaptability
• Excellent customer service skills including timely and well thought-out problem resolution
• Strong interpersonal skills in dealing with all levels of employees and management
• Ability to communicate effectively with both a technical audience and business users
• Excellent time management skills with ability to multi-task and prioritize

Qualifications / Experience / Education

• 2+ years of Workday configuration experience in any area (certification is desired)
• 2+ years technical or administrative experience of any Cloud based and/or on-premise solution(s) outside of Workday