Description and Qualifications

The main purpose of the Spa Manager would be to assist the Director of Spa and Wellness in overseeing the successful daily operations of Nest.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Assembling payroll reports and approving time cards for coordinator and therapists
• Scheduling of Spa Therapists and Coordinators
• Respond to time-sensitive guest requests for spa and wellness appointments
• Oversee all aspects of the spa reception team (coordinators), including:
  • Maintain proper staffing, including hiring, and efficient scheduling of coordinators according to
    established budget guidelines
  • Onboarding and training new coordinators according to Wellhouse SOPs
  • Writing, implementing, and updating new guest experience SOPs
  • Ensuring accuracy in appointments, charges, and retail sales
  • Conduct semi-annual performance reviews
  • Developing and implementing monthly incentives for coordinators and updating results daily

• Work with Facilities team to ensure Nest. is clean and ready for guests every day
• Maintain common area guest supplies (locker rooms, lounge, etc.)
• Maintain respectful working relationships with other departments
• Work with Director of Spa and Wellness on service development and implementation
• Work at the desk and in the retail area welcoming and interacting with guests and leading by example
• Motivate team and ensure policies and procedures are followed
• Become familiar with spa services including massages, body treatments, manicures, pedicures, and facials
• Serve as Manager on Duty

Must comply with all company policies and procedures.

To perform the essential functions of this position regular and consistent attendance is required.

Must be able to work well with other Team Members, Managers and interact with our guests.

Must have the flexibility to work weekends and holidays.

SUPERVISORY RESPONSIBILITIES

• Supervision of Nest. Service Providers and Coordinators

EDUCATION and/or EXPERIENCE

• 3 years management experience required, spa experience preferred

LANGUAGE SKILLS

• Must have excellent verbal skills
• Must be able to communicate effectively with guests, managers, and team members

MATHEMATICAL SKILLS

• Basic knowledge and understanding of math

REASONING ABILITY

• Be able to exercise judgment and make decisions based on job knowledge and awareness of company goals

PHYSICAL DEMANDS

• Be able to lift up to 35 lbs.
• Be able to safely operate a company vehicle or golf cart
• Be able to stand for long periods of time

WORK ENVIRONMENT

• 5,200 acres of Blackberry Mountain property
• Must be able to work in a calm and quiet spa setting

About Blackberry

Blackberry Mountain provides a world-class hospitality experience for our guests. Our attention to every detail, impeccable service, unique activity offerings, and outstanding cuisine has helped Blackberry Mountain earn its pedigree as one of the most celebrated small luxury resorts in the world.

Blackberry Mountain is an Equal Opportunity Employer.