Employer Industry: Health Insurance Technology

Why consider this job opportunity:
- Salary up to $17.50 per hour, plus performance incentives
- Opportunity for career advancement within a supportive and collaborative team environment
- Fully remote work flexibility, allowing you to work from home
- Comprehensive paid training program
- 401K match and Individual Coverage HRA (ICHRA) benefits
- Paid time off (PTO) for a healthy work-life balance

What to Expect (Job Responsibilities):
- Handle inbound and outbound calls to provide exceptional customer service
- Manage customer accounts and offer technical support as needed
- Perform application data entry and respond to online chat inquiries
- Interpret and adhere to defined procedures and policies
- Demonstrate creative problem-solving skills and adapt to changing projects

What is Required (Qualifications):
- Must be 18 years of age or older
- Completion of a background check and drug test within three days
- Dedicated, private workspace with a personal device featuring a functioning camera
- Minimum internet speed of 35 mb/s with a hard-wired ethernet connection
- Moderate to advanced computer skills and excellent verbal and written communication skills

How to Stand Out (Preferred Qualifications):
- Previous experience in customer support or technical support roles
- Familiarity with Group and/or Individual health insurance or the Affordable Care Act
- Experience in a call center environment
- Knowledge of CRM systems and practices
- Spanish bilingual skills are a plus

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