Employer Industry: Diabetes Technology

Why consider this job opportunity:
- Salary up to $22.00 per hour
- Competitive compensation package including bonuses and equity
- Comprehensive health care benefits including medical, dental, and vision
- Minimum of 20 days of paid time off starting in year 1, plus 11 paid holidays per year
- 401k plan with company match and health savings accounts
- Commitment to a diverse and inclusive work environment

What to Expect (Job Responsibilities):
- Provide customer sales support for end users by processing orders via phone, fax, email, and other media
- Perform insurance verification checks to ensure proper reimbursement and timely shipment of orders
- Manage customer reorders by receiving inbound calls and processing requests efficiently
- Interact with the field sales team and Reimbursement Department to resolve customer issues
- Document all interactions in the Customer Relationship Manager (CRM) system in accordance with QA/RA and HIPAA guidelines

What is Required (Qualifications):
- High school diploma; post-secondary education preferred
- Minimum of 1 year experience in a customer service environment, including 6 months of inbound/outbound call experience
- Proficient with MS Office suite (Word, Excel, Outlook) and internet
- Excellent written and verbal communication skills
- Ability to handle multiple priorities and work accurately while following instructions

How to Stand Out (Preferred Qualifications):
- Knowledge of the medical device industry and DME insurance practices
- Familiarity with diabetes and insurance verification processes
- Bilingual in English and Spanish
- Experience with ERP and CRM systems
- Assisting with training new hires

#DiabetesTechnology #CustomerService #CareerOpportunity #CompetitivePay #InclusiveWorkplace

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