Employer Industry: Airline Industry

Why consider this job opportunity:
- Salary range: $46,715.00 - $62,006.00
- Flight benefits for you and your family when flying on the employer's airline
- Discounts throughout the travel industry on hotels, car rentals, and vacation packages
- Flexible work schedules that support work/life balance
- Total Rewards program including competitive base salary, paid holidays, 401(k) plan, and medical/dental/vision insurance
- Opportunity to be part of a company committed to innovation and customer-friendly experiences

What to Expect (Job Responsibilities):
- Develop, create, update, and maintain Customer Care Training across all lines of business
- Monitor and evaluate the effectiveness of the training program and recommend changes
- Lead quality assurance calibration sessions to ensure compliance with brand standards
- Develop and implement procedural analytics to enhance the Customer Care department
- Respond to inquiries during peak periods and assist Customer Care leadership as needed

What is Required (Qualifications):
- Bachelor's degree required; a combination of education and a minimum of 2 years of training/QA work experience considered in lieu of degree
- 2+ years of experience creating and implementing training in a corporate setting
- Experience with providing or monitoring quality assurance
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) for training, QA, and data reporting
- Experience in analyzing and reporting on customer communication data

How to Stand Out (Preferred Qualifications):
- Experience in technical writing and manual publication, including developing policies and procedures
- Proven ability in the development and implementation of training solutions
- Competent in interpersonal communications and collaboration
- Ability to work in a fast-paced environment and handle stressful situations
- Strong communication skills with individuals at all levels of an organization

#AirlineIndustry #TrainingSpecialist #QualityAssurance #CareerOpportunity #CompetitivePay

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