Employer Industry: Airline Industry

Why consider this job opportunity:
- Competitive salary and comprehensive benefits, including medical, dental, STD, LTD, life insurance, and 401(k)
- Opportunity for career advancement and growth within the organization
- Work remotely, providing flexibility in your work environment
- Professional development opportunities in a friendly and supportive workplace
- Contribute to enhancing the guest experience for travelers with disabilities
- Be part of a company recognized as a Top Company in the Travel & Hospitality industry

What to Expect (Job Responsibilities):
- Serve as the resident expert on the Department of Transportation’s (DOT) disability rule, addressing guest complaints related to disabilities
- Investigate and resolve guest concerns by providing accurate and timely responses in compliance with DOT and ACAA guidelines
- Track complaint trends and collaborate with various departments to improve guest experience
- Compile, code, and submit annual reports to the DOT regarding disability-related complaints
- Assist guests with concerns via phone and coordinate with the Refunds team for compensation within DOT guidelines

What is Required (Qualifications):
- High School Diploma or General Education Degree (GED)
- 1-3 years of experience in a relevant field
- Strong written and verbal communication skills, with the ability to craft clear and organized messaging
- Basic proficiency in Excel, Word, and PowerPoint
- Thorough knowledge of Department of Transportation rules and regulations relating to disability (Part 382)

How to Stand Out (Preferred Qualifications):
- Basic knowledge of international aviation conventions
- Experience in a fast-paced and dynamic environment
- Proven ability to foster teamwork and cooperation within an organization
- Demonstrated capacity to make sound decisions in uncertain situations
- Familiarity with corporate social responsibility initiatives

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