Spirit Airlines

Specialist, Disability


PayCompetitive
LocationRemote
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: 9411
      Employer Industry: Airline Industry

      Why consider this job opportunity:
      - Competitive salary and comprehensive benefits, including medical, dental, STD, LTD, life insurance, and 401(k)
      - Opportunity for career advancement and growth within the organization
      - Work remotely, providing flexibility in your work environment
      - Professional development opportunities in a friendly and supportive workplace
      - Contribute to enhancing the guest experience for travelers with disabilities
      - Be part of a company recognized as a Top Company in the Travel & Hospitality industry

      What to Expect (Job Responsibilities):
      - Serve as the resident expert on the Department of Transportation’s (DOT) disability rule, addressing guest complaints related to disabilities
      - Investigate and resolve guest concerns by providing accurate and timely responses in compliance with DOT and ACAA guidelines
      - Track complaint trends and collaborate with various departments to improve guest experience
      - Compile, code, and submit annual reports to the DOT regarding disability-related complaints
      - Assist guests with concerns via phone and coordinate with the Refunds team for compensation within DOT guidelines

      What is Required (Qualifications):
      - High School Diploma or General Education Degree (GED)
      - 1-3 years of experience in a relevant field
      - Strong written and verbal communication skills, with the ability to craft clear and organized messaging
      - Basic proficiency in Excel, Word, and PowerPoint
      - Thorough knowledge of Department of Transportation rules and regulations relating to disability (Part 382)

      How to Stand Out (Preferred Qualifications):
      - Basic knowledge of international aviation conventions
      - Experience in a fast-paced and dynamic environment
      - Proven ability to foster teamwork and cooperation within an organization
      - Demonstrated capacity to make sound decisions in uncertain situations
      - Familiarity with corporate social responsibility initiatives

      #AirlineIndustry #CustomerService #RemoteWork #CareerOpportunities #DisabilitySupport

      We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
      We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
  • About the company

      Spirit Airlines Inc. is a major American ultra-low-cost carrier headquartered in Miramar, Florida, in the Miami metropolitan area.