• Job Description

  Req#: REQ203006

  • You are a UX designer always designing with the user at the forefront

  • Our team is committed to providing the best digital experience for our customers, brokers and staff

  • Together we can deliver the best user experience across our digital platforms

  Do work that matters

  In this role you will be helping to make it easier for Australians to purchase and own property.

  You will be tackling the complex problem of creating a delightful home loan application experience across multiple channels to make it faster and easier to get approval for a home loan from CommBank.

  You will collaborate with other designers & researchers to ensure the entire end to end home buying journey is exceptional with this role focussing on making it as easy as possible for customers to supply financial data needed for assessment with great UI and use of technologies like open banking.

  The work will give you an opportunity to utilize your strategic thinking and curiosity to break down a big problem and through continuous dual-track discovery & design work realise a solution that delivers outcomes rapidly and over delivery horizons.

  You will apply your problem-solving skills to shape the digital experience, with consideration for a multi-channel service provided by lending staff and brokers and their interactions with customers.

  See yourself in our team

  The Home Buying Experience team supports CommBank's Home Buying product squads identify opportunities through UX Research, explore & validate possible solutions & build high-quality digital solutions to deliver outcomes for our customers, brokers, staff & the Home Buying business.

  We are part of the Experience Design Chapter - a multi-disciplinary team made up of UX designers, interaction designers, service designers and UX researchers, who work together with product teams to deliver experience-driven outcomes.

  We’re looking for a Specialist Experience Designer to create effective design solutions that provide our customers, staff and brokers with great digital experiences.

  You will use Human Centered Design principles and methodologies to ensure we meet user needs on any device by offering the Group’s products and services through an integrated, simple and easy-to-use digital and assisted experiences.

  On any given week you will

  • Manage project autonomously with overview from the Experience Design Chapter Lead

  • Work with Experience Designers and Lead to create and implement a cohesive UX strategy for our staff and customer-facing Home Buying products

  • Assist Lead to scope, plan and provide estimates for your projects

  • Use the digital strategy to deliver user-centric experiences through the creation of flow diagrams, UI designs, wireframes and interactive prototypes

  • Use data and insights to understand the staff, customer and business drivers to define and measure UX metrics

  • Assist planning of UX research and validation testing, including assets preparation, in collaboration with the UXD Research team within our Agile framework.

  • Produce high-fidelity designs that leverage our internal design systems for staff & customers.

  • Manage stakeholders including diverse groups including Product Owners, Dev/Engineering, Sales, Marketing, Legal and Compliance representatives

  • Work closely with delivery teams to ensure design assets and specifications fit with their requirements, including Product Owners and Dev/Engineering teams, some based remotely

  We are interested to hear from people who have

  • Expert knowledge of human centred design

  • Strong communication skills with demonstrated success presenting design in a clear and persuasive manner

  • Confident cross-functional stakeholder management and influencing skills

  • Strong problem-solving, conceptual and design skills

  • You are comfortable designing across web, responsive mobile and native apps.

  • An ability to visualize solutions in appropriate ways: e.g. flows, free-hand sketching, white-board facilitation, wire framing and prototyping

  • Experience using customer research, usability testing, behavioural or digital analytics to drive and enhance design optimization

  • Skills in information architecture, task flow and/or decision tree mapping

  • Experience designing for complex interfaces across multiple devices

  • Experience successfully planning and managing UX project delivery within an Agile development framework to agreed timeframes and budgets

  • Ability to think beyond the digital solutions

  If this sounds like you then apply today!

  If you're excited about this role but your past experience doesn't perfectly align with everything in this job advert, we encourage you to still apply.

  At CommBank, we advocate and facilitate a culture of inclusion and respect, celebrating all cultures, abilities, genders, expressions of gender and sexual orientation Read more about our commitment to inclusion and diversity.

  We believe in working for a place that works for you. We have many flexible working options within our team so talk to us about which arrangements would work best for you.

  If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

  We’re committed to being an accessible employer and want to make finding your dream job as easy as possible. If you experience any accessibility issues or if you require additional support please contact HR Direct on 1800 989 696.

  If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

  We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

  Advertising End Date: 15/01/2024

• About the company

  The Commonwealth Bank of Australia, or CommBank, is an Australian multinational bank with businesses across New Zealand, Asia, the United States and the United Kingdom.

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