Description

Work for GOOD at Goodwill

• Do you want to make a difference in your community while earning a paycheck?
• Would you like to help your community and environment every day that you come to work?
• Looking for a job that provides meaning as well as personal and professional development?

Goodwill San Antonio is one of the largest and most dynamic social enterprises in San Antonio.

We are an entrepreneurial non-profit that provides employees the opportunity to innovate, grow and discover new skills, while generating revenue that funds both employee and community programs.

We are a diverse and inclusive organization founded and focused on Fighting Poverty and Creating Opportunity. We specialize in facilitating personal and professional growth for our employees, particularly those who may have experienced barriers to successful employment in the past.

We strive to maximize the value of each employee’s work and each donor’s donation to benefit our community and environment. Without Goodwill in our community, millions of pounds of perfectly usable items would be harming the environment in landfills. Instead, Goodwill employees are fueling a robust economy by recirculating used goods.

Our Good Careers Academy and Good Careers Centers Help Change Lives through the Power of Work as well by delivering education and meaningful job placement.

Explore careers with Goodwill in retail, production, warehouse, logistics, contact center customer service, career services, technology, document imaging, grounds maintenance, janitorial and facilities maintenance. Goodwill regularly partners with local, state and federal government agencies to provide additional diverse career opportunities.

We prefer to promote from within. Your growth and advancement is our priority.

Achieve your potential at Goodwill and beyond through our personal and professional skills development programs, supportive health and well-being benefits, competitive base and bonus pay, savings plans, personal financial education, store purchase discounts, paid time off, leadership development, tuition reimbursement and more.

Change Lives. Make a Difference.

Discover Purpose. Apply today at WorkforGoodSA.org.

Qualifications

POSITION SUMMARY

The Home Pickup specialist is part of a two-person work crew responsible for picking up customer-donated items at their residence, place of business, or designated facility. This is a customer contact function requiring professional personal appearance, demeanor and ability to safely handle sometimes large, heavy donations. As a representative of Goodwill San Antonio, the professionalism and work ethic of the HPU Specialist must reflect the highest standards of the agency.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Provide exceptional customer service to donors, both residential and commercial, at the customer’s premise.
2. Load; offload and move donated goods, materials, including furniture, from the donor’s premise, to and from trucks at various designated stores. Must follow safe working protocols, at all times.
3. Follow instructions, adapt to changing and challenging situations. Work closely with Dispatcher and HPU Management team to address customer’s issues.
4. May be required to work weekends and overtime depending on the needs of the business.
5. Maintain company truck and assigned equipment clean and in good working order.
6. Must be able to work with a minimum of supervision and follow agency procedures in customer contact situations.
7. Adhere to Loss Prevention and inventory control and safety compliance procedures.
8. Maintain regular, dependable attendance and punctuality.
9. Provide excellent customer service by greeting, assisting, and responding to questions and/or concerns in a positive, professional, and friendly manner.

REQUIREMENTS

1. Minimum 6 months to 1 year experience working successfully in material handling, warehousing and retail customer service oriented environment.
2. Ability to bend, lift, grasp and move continuously through the day.
3. Good verbal communication skills with ability to effectively work as a team to achieve mission goals

To learn more about Goodwill San Antonio and to view available positions visit: www.goodwillsa.org .

Equal Opportunity Employer/Veterans/Disabled